IT Tech Leader

As an IT Team Leader, you'll be the friendly and knowledgeable leader of IT, providing the essential support that keeps our team members productive and happy. In our modern, cloud-first environment, you won't just be closing tickets; you'll manage the full employee IT lifecycle, maintain critical systems, and contribute to key projects. We're looking for a proactive problem-solver who is empowered to research, suggest, and implement improvements that have a real impact on the business.

Responsibilities

Provide friendly and effective technical support to the entire team, ensuring colleagues feel well-cared for through clear, proactive communication; Dive deep into troubleshooting and resolving technical issues, making sure everyone has the right equipment and knowledge to excel at their jobs; Use your passion for technology to proactively suggest and implement improvements that enhance our IT systems and make work better for everyone; Skilfully prioritise and manage your time, balancing daily support tasks with your contributions to essential, long-term IT projects; Take initiative to continuously explore, learn, and develop your technical skills and experience; Serve as a 3rd support function and Subject Matter Expert (SME) to the IT Service team; Possess the capability to lead and mentor team members to develop into SMEs and address knowledge gaps within the team; Identify bottlenecks and issues before they arise and proactively work to streamline ticket resolutions

Requirements

3+ years of hands-on experience in an IT support or helpdesk role, with a solid foundation in supporting both macOS and Windows in a business environment; A natural ability to troubleshoot and problem-solve, taking full ownership of issues from the moment they're reported to their resolution; Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly and patiently to colleagues at all levels; Experience working within a modern, cloud-first tech stack, including exposure to or a strong desire to master: Identity & Device Management: SSO, MDM (Jamf, Intune), Google Workspace etc.; Infrastructure & Tools: Networking, AV systems, cloud telephony, Zendesk Service desk and Atlassian (JIRA); A proactive and collaborative spirit; comfortable working autonomously while also thriving as a key player within a team; A genuine passion for technology and a constant drive to learn, develop new skills, and implement improvements

Nice to have

Networking knowledge

Benefits

Competitive salary; Equity scheme - we all share in Motorway’s success; 25 days holiday; Sea-front office with bi-weekly massages and free snacks; Private medical insurance via BUPA; Life assurance; Pension scheme (we contribute 5%); Enhanced family leave (e.g. 26 weeks full pay for maternity or adoption); 24/7 Employee Assistance Programme; EV leasing scheme; Cycle to work scheme; Nursery salary sacrifice scheme; 1 paid volunteering day a year