IT Technician

The position of Information Technology Technician is responsible for providing PC, desktop, network, and telecom services in their assigned region. The position is also responsible for first-level Help Desk support, as needed, to answer/resolve end user questions/problems in addition to monitoring multiple systems including LAN/WAN, servers and applications. The position requires excellent soft skills to ensure that service is provided effectively, efficiently and collaboratively with the IT team and the Hood business. Strong technical and analytical skills will be required to assist with resolving problems in a timely manner. The position requires 24 x 7 availability as needed to provide critical support and services to the HP Hood LLC Business. This positions is located in our Oneida, NY Plant

Responsibilities

Provide technical service and support to the assigned region; First level response for all assigned service tickets; Support and maintain desktop, LAN, and telecom environments in conjunction with the infrastructure teams; Deploy new and upgrade existing equipment & software; Perform daily operational processing tasks as needed; Monitor scheduled system processes to ensure successful completion; Investigate and resolve any monitoring issues that occur during scheduled shift; Ensure rapid restoration of services; Ensure service levels are met and escalated items are managed through to closure; Liaise with other departments and communicate regularly with IT departments and business units; Continue personal development in both business and technical areas

Requirements

Appropriate Microsoft Systems Certifications, A+ Certification, and/or 2-year computer science degree with related Microsoft and networking experience; Microsoft Certified Systems Administrator (MCSA), A+ Certification, and/or related experience; ITIL Foundation Certification required; Demonstrated relationship building skills to all staff levels throughout the organization (local and remote); Excellent problem resolution skills; Five years of hands on experience working with and supporting Microsoft and networking environments; Strong knowledge of current common infrastructure solutions and PC software products; Ability to organize and prioritize tasks and assignments in a high-volume, ever-changing and unpredictable workload environment; Ability to effectively communicate orally and in writing with internal and external contacts, documenting, communicating and resolving technical issues and problems in a clear and understandable manner

Benefits

health; dental; vision; wellness programs; employee discounts; retirement plans; tuition reimbursement; ongoing development; advancement opportunities