Junior Customer Operations Executive

As a Junior Customer Operations Executive, you will be the first point of contact for Smarkets customers. You will interact and assist customers via live chat and email, as well as ensure that the site is live and accessible.

Responsibilities

Provide outstanding customer support via email, live chat and social media; Verify customer documents (KYC); Troubleshoot customer queries, providing fast and accurate solutions; Resolve technical and transactional issues, including deposits, withdrawals and login problems; Collaborate with the customer operations team and wider company to offer the best possible customer experience; Adhere to internal policies and external regulations

Requirements

Excellent written and verbal communication skills, with the ability to interact with technical and non-technical stakeholders of various levels; English level C2 is essential; Strong computer literacy skills; Outstanding attention to detail, problem solving and time management skills; Ability to handle high-pressure situations and manage multiple queries simultaneously; Eligible to work in Malta and able to work on a flexible schedule, including evenings, weekends and public holidays

Nice to have

6 months+ experience in igaming or customer operations/support; Additional languages, especially Swedish; Knowledge of sports betting and betting exchanges; Passion for sports

Benefits

Stock options which vest over 4 years; Pension scheme with a 6% employer match; Private health insurance; €1000 yearly education budget for courses, conferences, books or training; Flexible working; 20 days a year of globally working (work from anywhere in the world)