Junior Salesforce / CRM Administrator - Semarang

Junior Salesforce / CRM Administrator to join the Technology team in Semarang. The role owns day-to-day administration of the Salesforce environment (user setup, access, configuration, data quality and small enhancements), works closely with the Technology team and an external technology partner in Australia, and supports the local Indonesian team. This is a deliberate junior role. Working schedule: Monday-Friday, 7:00 AM - 3:00 PM. Eco Outdoor was established in 2001 and is an Australian-founded global brand with showrooms in Australia, New Zealand and North America, supplying natural stone and architectural surfaces and outdoor furniture to the international architecture market. Recruitment agencies are not accepted.

Responsibilities

Salesforce administration: user setup, profiles, roles, permission sets and record type assignments; objects, fields, validation rules, flows, approval processes, saved reports and dashboards; Data hygiene: imports (CSV via Data Loader), exports, deduplication and clean-up across Salesforce and (with guidance) NetSuite; User support and training: triage and resolve support tickets, deliver short training sessions, and write simple how-to guides; Documentation: keep system docs, SOPs and admin guides current; Testing: participate in UAT for Salesforce releases, sandbox refreshes and small enhancements; Cross-system curiosity: learn how Salesforce talks to NetSuite, the website and middleware; Reporting and dashboards: build and maintain reports and dashboards for sales and ops teams; Local IT support: help the Semarang team with day-to-day IT issues when needed

Requirements

Excellent English, written and verbal; 1+ year hands-on with Salesforce in an admin, support, business analyst or consulting capacity (internships, capstone projects and serious self-study portfolios count); Salesforce Administrator certification (ADM 201) or actively working towards it; Core CRM concepts including lead-to-opportunity, sales stages, forecasting, account and contact management; Curiosity about multi-system environments (CRM, ERP, website, middleware); Structured, detail-minded approach to data and configuration, with strong problem-solving and clear communication; Eager to grow towards a senior Salesforce admin or consultant role in 2-3 years; Full permanent working rights for this position

Nice to have

Familiarity with Agile or Kanban ways of working

Benefits

Competitive salary; Comprehensive benefits package; Opportunities for career growth and development within the global Eco Outdoor business; Company-sponsored events and activities; Opportunity to give back via internal Social Housing and Sustainability initiatives; Funding for next certification once in role