Junior VIP Account Manager (Italy)

We’re one of the world’s leading online gambling companies, revolutionising the industry since 2000. Founded by Denise Coates CBE, we now employ over 10,000 people and serve over 120 million customers in 26 languages.

We empower our employees to push boundaries and explore new ideas, cultivating a culture that celebrates and rewards creativity. This offers employees a wealth of growth opportunities, giving them the opportunity to make a real impact in the world of online gambling and gaming. As a forward-thinking company, we’re breaking new ground in software innovation too, redefining what’s possible for our customers worldwide.

Our focus on In-Play betting has solidified our market-leading position, featuring more than 1.38 million In-Play sporting events a year. With over 750 concurrent sporting fixtures at peak and more live sports streamed than anyone else in Europe (750,000), we handle over 6 million HTTP requests daily and process more than 1.5 million bets per hour at peak.

As a Junior VIP Account Manager, you will support the Account Management Team, ensuring VIP players experience exceptional service, and following best practice in customer retention.

You will be responsible for supporting the Account Management Team in retaining players, by delivering strategies to increase our VIP portfolio's numbers, value and longevity.

With responsibility for retention, customer service and regulatory compliance within a selected customer base, your initial focus will be on helping to implement the VIP strategy and develop a customer development programme to convert high value prospects into VIP.

Requirements

Proven experience in a similar role in the iGaming industry.; Fluent Italian language skills, both written & verbal with an excellent standard of English. Other additional languages are advantageous.; Strong collaborator with strong attention to detail.; Analytical and data driven mind-set.; Experience in customer facing role across sports and casino.; Awareness of the industry and the risks involved.; Knowledge of cost visibility and budget monitoring.