Key Account Manager (Enterprise Accounts)

The ShopBack Group is Asia-Pacific’s leading shopping, rewards, and payments platform, serving over 20 million active members across 13 markets. This is a role with our latest product, ShopBack Pay, a new initiative that helps customer earns Cashback in the offline/online world.

Responsibilities

Deliver key value proposition to merchants, driving demand for adoption of best practices; Strategically grow merchant revenue with a consultative mix of channels, methods and being able to turn raw data into actionable insights; Coordinate across internal teams, including marketing, business development and operations team in order to achieve merchant’s expectation and maximize performance; Identify feedback, trends and motivations from merchant engagements to develop our internal best practices; Conduct periodic performance reviews with merchants to ensure high campaign participation and optimization of commercial outcome; Owning a strong pipeline of retention and consistent delivery of merchant success and milestones; Foster and grow merchant relationships through consistent engagement and ensuring a high quality of service level through a customer centric approach

Requirements

Minimum 4+ years of experience in key account management, preferably in the F&B/tech/payments space.; Data driven with strong analytical and problem-solving skills. Ability to identify trends, extract insights, and correlations in data; Exhibit strong awareness of consumer trends in e-commerce with an ability to ideate and execute campaigns to drive growth for the business; Solution selling: Account growth. Always be looking for new ways to develop, grow and broaden the relationship with the clients.; Able to think out of the box in conceptualizing ideas for merchant acquisition and management – creativity and logical thinking would be key!; AI Competency: Demonstrated use of AI tools (e.g. ChatGPT, Gemini, Claude) to develop new or improve workflows, enhance productivity, and drive efficiency at scale.

Benefits

Career growth opportunities to take on greater challenges that help you realise your ambitions.; Be part of a winning team on a journey to global scale.; Competitive compensation based on performance.; Candid, open, and collaborative culture where feedback is valued.