Key Account Manager 🇫🇷

As a Senior Account Manager, you will be responsible for retaining and growing Bigblue's key accounts — some of the most promising European D2C brands — and play a central role in their success.

Responsibilities

Build strong, long-term partnerships; Build and maintain strong relationships with strategic merchant accounts; Act as a trusted advisor by connecting operational topics (service, cost, performance) to business impact; Define improvement plans with merchants based on data analysis; Identify new partnership opportunities; Deliver customer excellence; Support stakeholders in their day-to-day use of Bigblue's services; Monitor customer feedback and performance trends and translate them into actionable improvements; Contribute to product and operational improvements based on merchant insights and market trends; Optimize internal processes and tools to improve the overall customer experience; Contribute to merchants' strategic development and identify the metrics that drive their growth; Identify potential signals of dissatisfaction and implement solutions; Suggest out-of-the-box initiatives to engage existing merchants; Implement cross-selling and upselling strategies to address customer needs and unlock value

Requirements

5+ years' experience in customer-facing roles; 3+ years in logistics, fulfilment, e-commerce, or a related industry; Native-level French; Professional proficiency in English; Strong communicator and relationship builder, comfortable managing multiple stakeholders; Data-driven, with solid Excel skills and experience presenting actionable insights during business reviews; Commercially minded, with strong problem-solving, prioritisation, and strategic-thinking skills; Proactive, autonomous, adaptable, and eager to deepen logistics expertise; Based in Paris or willing to relocate

Nice to have

Entrepreneurial spirit; Passion for digital and making life simpler with technology; Enjoys solving new problems and never settles for how something "has always been done"; Speaks another language (Spanish, German, Italian)

Benefits

10€ meal voucher per worked day (55% paid by Bigblue); Unlimited free snacks at the office; ClassPass membership for fitness and wellness; Choice of equipment (MacBook or any setup needed); 100% health insurance coverage with Benefiz