Kress Product Support & Technical Specialist (North)

Responsible for delivering technical product support and application expertise across the full Kress range throughout our territories in the north, including Stourport, Warwick, Hereford, Huntley, Toddington, Shrewsbury & Knighton: supporting both professional and domestic customers, ensuring effective demonstrations, installation, commissioning, and aftersales support, working closely with depot teams to drive sales conversion, product adoption, and customer satisfaction. Hours: Monday - Friday 8:00am to 5:00pm.

Responsibilities

Provide technical sales support to depot staff and Groundcare sales teams; Deliver product demonstrations and support customer product evaluation; advice on correct products across robotics, hand tools, and battery systems; Support sales conversion for both professional and domestic customers; Deliver installation and setup of robotic mowers (RTK and wired systems); Commission systems on-site and ensure optimal performance; Provide handover and operator training to customers; Support more complex installations (RTK mapping, multi-zone setups); Act as regional lead for technical queries and troubleshooting; Support onboarding and early-stage customer use; Deliver both remote and on-site technical support and ensure successful adoption of Kress technology; Work closely with regional Service and Parts teams, support repairs, maintenance / service contract delivery; Promote and support service packages and recurring revenue opportunities; Manage seasonal service workload within the region; Maintain strong relationships with key customers in the region; Support repeat business and long-term product performance; Identify upgrade, accessory, & cross-sell opportunities, provide feedback on customer needs / regional trends; Support depot open days, events, and regional demonstrations; Act as product expert at trade shows and customer events; Support local marketing initiatives to grow Kress awareness; Assist with delivery of regular product training and support capability development across the wider team

Requirements

Strong technical understanding of Groundcare equipment and / or experience in turf, agricultural, construction equipment, and / or installation, commissioning or service roles; Ability to diagnose faults and provide solutions; Confident delivering demonstrations and training; Knowledge of robotic mower systems and battery technology; Multi-site dealership or territory-based support experience

Benefits

Market surveyed salary reviewed annually; Employer contributory pension/death in service cover; Share Plan; Division cross-sell incentive scheme; Staff accounts at every branch with discounted prices; Extra holiday entitlement after a certain number of years; Company sick pay after qualifying period; Role-specific company clothing/uniform; Recognition and support for health and work-related well-being