KYCB Manager - French Market 🇫🇷

Join us as a Customer Care Onboarding Officer (KYCB) to help Qonto scale its French market operations from Barcelona. You'll handle company account opening and onboarding cases in a fast-growing team, supporting one of Qonto's core banking pillars as the company moves toward full banking license status.

Responsibilities

Validate and process KYC cases end-to-end (handle production work across Full Company Creation and/or Capital Deposit Only flows, reviewing corporate structures, beneficial ownership, and business models to make compliant account-opening decisions, while keeping pace with a 40-45 resolutions/week target); Support internal and external requests (respond to requests from other teams and external partners needing help unblocking cases); Spot and escalate patterns (flag systemic issues when similar problems recur across multiple tickets); Support clients and manage social media claims (handle cases requiring dedicated attention, including sensitive client relationships and public claims); Contribute to a compliance-first team (work within KYC/banking regulation frameworks and help build the rigor Qonto needs as it moves toward banking license status)

Requirements

1–2 years in KYC/KYB, customer care, compliance or customer operations; reviewed real documentation and know how to justify a decision clearly; comfortable reviewing complex legal and company documents, spotting inconsistencies, and making structured decisions under ambiguity; detail and precision are second nature; strong communication in French and English (fluent written and spoken French is essential; English is Qonto's internal language); proactive ownership mindset (don't wait to be told what's broken; flag bottlenecks, take initiative on pending cases, and escalate appropriately); prioritisation under pressure (manage a queue of complex cases, balance lead-time targets against quality, keep track of pending validations without dropping anything)

Benefits

Meaningful, complex work from day one; Autonomy to improve things; Cross-functional exposure; A supportive, high-trust team; Unlimited access to the best AI tools