Lead Agent - Air Import

"We're not in the shipping business; we're in the information business." – Peter Rose, Expeditors Founder.

With over 18,000 trained professionals across 350+ locations worldwide, Expeditors delivers logistics solutions built on professionalism, integrity, and a culture of innovation. Join us and become part of a Fortune 500 company with globally unified systems and a strong commitment to excellence.

Support the Supervisor in the day-to-day operation of the Air Import department while ensuring the timely and accurate movement of freight and delivering exceptional customer service. Serve as a role model for operational excellence, teamwork, and customer focus, helping drive department performance and employee development.

Responsibilities

Ensure smooth and timely shipment process flow from receipt of documents through final delivery.; Follow and promote compliance with customer SOPs, company policies, and regulatory requirements.; Ensure accurate and timely data entry into operational systems.; Monitor shipment activity and proactively address issues to maintain customer satisfaction.; Support the Supervisor in allocating workloads and balancing team resources to meet operational demands.; Monitor workboards and key performance indicators (KPIs) to ensure service standards and productivity goals are achieved.; Build and maintain strong relationships with customers, vendors, and internal stakeholders.; Assist in responding to customer requests, quotations, and pricing inquiries in a timely and professional manner.; Conduct customer reviews and maintain accurate CRM documentation.; Monitor invoicing accuracy and BNP reports and assist with issue resolution as required.; Serve as a resource and mentor to team members by sharing knowledge, coaching on best practices, and supporting employee development.; Promote collaboration, accountability, and a positive team environment.; Support the implementation of process improvements, system enhancements, and operational initiatives.; Communicate policy, system, and regulatory updates to the team.; Contribute to department productivity and continuous improvement initiatives.

Requirements

Strong knowledge of Air Import operations and Expeditors processes; Customer-focused with strong communication and interpersonal skills; Strong organizational, problem-solving, and decision-making abilities; Proficiency in Expeditors systems and Microsoft Office applications; Ability to prioritize multiple tasks and meet deadlines; Self-motivated with the ability to work independently and collaboratively; Demonstrated leadership potential, including coaching or mentoring others; Minimum 2 years of industry-specific or equivalent operational experience; Hazardous Materials certification preferred

Benefits

Paid Vacation, Holiday, Sick Time; Health Plan: Medical; Life Insurance; Employee Stock Purchase Plan; Training and Personnel Development Program