Lead Barista

The Team Lead is responsible for overseeing daily team operations, ensuring service excellence, and supporting the achievement of departmental goals. This role provides leadership, guidance, and coaching to team members while maintaining high standards of productivity, quality, safety, and guest/customer satisfaction. The Team Lead serves as the primary point of contact for frontline staff and works closely with management to ensure smooth operations and a positive work environment.

Responsibilities

Oversee daily team operations; Ensure service excellence; Support achievement of departmental goals; Provide leadership, guidance, and coaching to team members; Maintain high standards of productivity, quality, safety, and guest/customer satisfaction; Serve as primary point of contact for frontline staff; Work closely with management to ensure smooth operations and a positive work environment

Requirements

High school diploma or equivalent required; Minimum 2 years of supervisory, leadership, or related operational experience; Strong verbal and written communication skills; Proven ability to lead, motivate, and develop team members; Strong problem-solving and decision-making skills; Ability to work in a fast-paced environment and manage multiple priorities; Proficiency in Microsoft Office and operational systems as applicable; Ability to stand, walk, and perform physical duties as required by the department; Flexible schedule, including weekends, evenings, and holidays as needed

Nice to have

Associate or bachelor's degree preferred

Benefits

Opportunities to collaborate directly with experienced leaders; Meaningful stretch assignments; Exposure to a diverse portfolio of properties, brands, and markets; Opportunities to learn, develop, and make an impact