Lead Customer Service Representative

ESSENTIAL DUTIES: The position includes, but is not limited to, the following essential job duties, responsibilities and requirements: Customer Satisfaction: Provides prompt excellent customer service in a courteous, friendly and attentive manner. Facility Condition: Maintains the store facility’s condition and equipment to Company and/or brand standards by cleaning and performing a variety of general housekeeping duties. Merchandising: Completes build-to’s for ordering/purchasing merchandise. Sales Controls: Controls merchandise, cash shortages, and other selling expenses. Financial Controls: Monitors shift sales, cash handling procedures and other shift functions including daily close-out functions. Staffing Controls: Supervises the activities of customer service representatives in the absence of the Store Assistant Manager. Security Controls: Reports all incidents. Administrative: Performs duties associated with shift change such as counting the cash drawer. Provides regular and predicable onsite attendance. Complete daily store reports and other duties as assigned by the Store Manager.

Responsibilities

Provides prompt excellent customer service; Greets customers as they enter and thanks customers as they leave; Rings up all sales on cash register and handles payments; Performs multi-function operation of fuel console, lottery machines, money order machine, telecom transactions; Maintains store facility condition and equipment; Completes build-to's for ordering/purchasing merchandise; Maintains adequate stock and rotates stock; Places advertising and pricing signage; Controls merchandise, cash shortages, and other selling expenses; Monitors shift sales, cash handling procedures and daily close-out functions; Supervises activities of customer service representatives in absence of Store Assistant Manager; Reports all incidents; Performs duties associated with shift change; Provides regular and predictable onsite attendance; Completes daily store reports.

Requirements

Ability to work with the equipment, tools and materials listed above; Ability to work as scheduled including arriving to work on time; Ability to communicate information and ideas so others will understand; Ability to perform essential duties and physical functions described below; Ability to work in the conditions described below; Ability to be exposed to cold or warm temperature extremes; Ability to occasionally lift and/or carry up to 30 pounds from ground to overhead; Ability to occasionally lift and/or carry up to 50 pounds from ground to waist; Ability to grasp, reach and manipulate objects with hands for entire shift; Ability to push/pull with arms up to a force of 20 pounds; Ability to reach overhead for objects; Ability to bend and twist at waist; Ability to communicate orally; Ability to operate a cash register and/or computer keyboard; Ability to stoop, kneel, squat, bend, push, and pull; Ability to work alone; Ability to stand and/or walk for an entire shift; May require climbing a ladder to store and retrieve materials or place and remove signs; Work with minimum direction and periodic supervision.

Nice to have

High school diploma or GED preferred; Experience in retail sales preferred; Ability to perform the four basic arithmetic operations (add, subtract, multiply and divide) preferred.