Lead, Imaging Operations and Quality

Lead, Imaging Operations and Quality serves as a dedicated owner of smoother, more consistent imaging workflows across the specialized case types supported, from image acquisition through final report delivery. The role owns quality for the team's output, serves as the go-to expert for case handling, and helps build AI-driven and agentic workflows for the team. The company manages the medical imaging pathway end-to-end, and the role is based in its Atlanta office with flexible remote or hybrid options.

Responsibilities

Personally handle a meaningful share of the core Lead Clinical Operations Specialist workload, cross-referencing patient, imaging center, and radiologist information against customer data, client updates, and radiology group communication; Own the quality bar for the entire team's output by building checks, spot-audits, and feedback loops that catch errors before they reach a client; Be the escalation point for imaging center and radiology group issues that are not resolved by the standard playbook; Build and maintain the SOPs and training materials that make the team scalable; Identify where AI and agentic workflows can absorb manual QC and data cross-referencing work; Work with sensitive data in line with HIPAA requirements and hold the team to the same standard

Requirements

Experience in healthcare operations, managing sensitive data in a client service function; A track record of personally doing detail-critical work at a high accuracy bar; Experience building or improving SOPs, training, and quality-control processes for a growing team; Comfort using AI tools to remove drudgery from your own and your team's workflow, with sound judgment on where it helps and where it doesn't, especially around sensitive patient data; Strong data manipulation, including Pivot Tables and VLOOKUPs; Direct, low-ego communication, comfortable giving and receiving hard feedback; Resilience and a bias for action in ambiguity

Nice to have

Clinical knowledge of radiology with direct clinical experience, strongly preferred (RTs, RNs, and MAs welcome to apply); Tier 3 AI-Building: using AI daily, identifying and helping build automations or agentic workflows that change how the team operates, and evaluating whether AI-driven processes are safe for sensitive patient data

Benefits

Medical, vision, and dental coverage; 28+ days of paid time off across PTO and wellbeing days; Paid parental leave; 401k retirement plan; All the equipment needed to do the job; Flexible remote or hybrid work options; Inclusive, people-first policies