Lead Product Manager

The Lead Product Manager plays a key strategic role in shaping the mission-critical systems that serve as the backbone for Police, Fire, and EMS. This position provides leadership across multiple products or major initiatives within the public safety portfolio, combining strategic foresight with hands-on execution to drive meaningful impact. This role combines deep product expertise, driving strategic outcomes while mentoring and elevating others across the product organization.

Responsibilities

Define and communicate a multi-year strategic vision spanning multiple products or product lines; Drive portfolio-level innovation and advise on strategic direction; Translate organizational strategy into actionable product roadmaps; Lead strategic initiatives to modernize the user experience; Champion adoption of emerging technologies (e.g., AI, analytics); Mentor and coach other team members; Partner with Engineering, Design, Sales, Marketing, and Partner Success; Represent the product organization externally with customers, partners, and industry groups

Requirements

Bachelor's degree in Computer Science, Engineering, Business, or related field; 10+ years of product management experience in enterprise SaaS or public safety software, defining strategy and driving execution across multiple product teams or domains; Hands-on experience using AI to speed up your own work and to drive faster development and delivery outcomes, in addition to AI product knowledge; Proven ability to deliver complex, cross-functional software initiatives with measurable business impact; Leadership in modernization initiatives, including UI redesign or integration of emerging technologies; Experience with business cases, pricing strategies and P&Ls; Deep expertise in product management methodologies, Agile frameworks, and product discovery techniques; Excellent communication and influencing skills across technical and non-technical stakeholders; Demonstrated experience mentoring and developing other product professionals; Must be legally authorized to work in Canada and must successfully obtain and maintain a Reliability security clearance from the Government of Canada; Obtaining and maintaining all required security clearances is a condition of employment

Nice to have

MBA or advanced degree preferred; Experience with tools like Aha!, JIRA, and Confluence; Familiarity with software engineering concepts such as APIs, databases, and cloud platforms; Background in public safety software (e.g., CAD, RMS, or Analytics); Certified Scrum Product Owner (CSPO) or equivalent certification

Benefits

Comprehensive benefits offering; Variable compensation such as incentive plans or discretionary performance bonuses for some roles; Accommodations available upon request throughout the recruitment process