Lead Product Manager, User Platform

GetYourGuide is the globally leading marketplace for unforgettable travel experiences, headquartered in Berlin with 17 local offices. The User Platform team is building the traveler context layer: resolving who someone is across devices and sessions, and turning scattered signals into a shared, interpretable and predictive understanding that every team can build on. The Lead Product Manager will own the vision and strategy for this new platform and will be the first product manager on the team.

Responsibilities

Develop and own a 12+ month vision and strategy for the traveler context domain, define how to win in it, and take full responsibility for outcomes; Identify where non-incremental impact sits and sequence the roadmap to reach it; Operate in a domain being defined as you build it, breaking an open-ended platform problem into a phased, coherent plan; Choose the few use cases that prove the platform, be explicit about what will not be built, and sequence to maximise learning; Build trust with consuming teams across Growth, Retention, Search, Care and Supply, and negotiate ownership boundaries; Proactively manage dependencies and handoffs; Make the platform legible to the company and create demand by showing teams what becomes possible; Set the technical bar for the team and work credibly with data scientists and engineers on identity resolution, feature and embedding design, and serving architecture; Bring a clear point of view on heuristics versus models and on build versus buy versus partner; Validate the layer with real consumers and real traffic, designing tests that show a shared representation outperforms local copies; Represent the interests of users and internal consumers at every level; Coach others on the craft of building platform products

Requirements

6+ years of professional experience in product management; at least 2 years at Lead level or with equivalent scope; meaningful time spent on data, machine learning or platform products; Demonstrated ownership of a product area whose users are other teams (internal platform, API or data product), including strategy, KPI definition, goal setting and adoption; Strong data literacy: comfortable querying and interpreting large datasets, designing experiments, and working day to day with data scientists and analysts; A working understanding of the machine learning lifecycle and how it differs from software delivery, plus the judgment to know when analytics and good heuristics are the better answer; A track record of building alignment across a large and varied set of stakeholders, including senior leadership, in a way that is consistent with our Guiding Principles; Excellent written and verbal communication skills in English

Nice to have

Experience with customer data platforms, identity resolution, segmentation or personalization systems; Experience putting LLMs into production; Experience in a marketplace or another two-sided platform; An engineering or analytics background

Benefits

Annual personal growth budget and mentorship programs; Work from anywhere in the world for 30 days per year; Hybrid working approach with three days in office (Mon, Tue, Thur) and two days optional at home; Quarterly team events and yearly company-wide events; Monthly transportation and fitness budget; Discounts for you, your friends, and family on GetYourGuide activities; Language reimbursement program; Health and wellness benefits