Lead QA Engineer, Enterprise Platform

Keeper Security is hiring a Lead QA Engineer to join our Keeper Connection Manager team and help ensure the quality, reliability and security of our secure remote access capabilities. This is a 100% remote position, with an opportunity to work a hybrid schedule for candidates based in the El Dorado Hills, CA metro area. As the Lead QA Engineer for Self-Managed Keeper (SMK), you will lead testing for Keeper's customer-installable deployment, which includes KeeperApp, Vault, Admin Console and the PAM routing stack. You'll validate installation, upgrades, integrations and secure remote access workflows across enterprise environments, including on-premises and air-gapped deployments. This role is highly hands-on and technical, with a focus on functional, integration, regression and system-level testing. You'll work closely with Software Engineering, DevOps and Product teams to identify defects, expand automated test coverage and ensure SMK remains secure, reliable and performant across complex deployment scenarios.

Responsibilities

Own and continuously evolve the end-to-end test strategy for Self-Managed Keeper (SMK), Keeper's self-contained, customer-installable deployment of KeeperApp, Vault, Admin Console and the PAM routing stack; Design and execute test plans covering install, backup/restore, and cross-version upgrade/migration workflows, ensuring customer data and configuration integrity across releases; Lead functional, integration, regression, system and exploratory testing across SMK components, including licensing enforcement, TLS/certificate management, and mail/SIEM/audit integrations; Validate secure remote access workflows (PAM Connections, Tunnels and Remote Browser Isolation), including authentication, authorization, session recording/playback, encrypted communication and role-based access controls; Drive and expand automated test coverage for the Vault and Admin Console web applications, partnering with front-end engineering on browser-based (Playwright) test suites; Build, maintain and mentor the team on the shared test harness and the CI gating strategy that runs it; Partner with DevOps/Release engineering on CI/CD pipelines, container image and bundle builds, and multi-distro host preflight checks; Test SMK behavior across different operating systems, network conditions, and enterprise/air-gapped environments; Reproduce, document and track defects with clear technical detail, logs and steps to reproduce across containerized, multi-service deployments; Work closely with Engineering to troubleshoot complex issues involving networking, connectivity, container orchestration, performance and system behavior; Lead sprint planning, requirement reviews and release validation activities, and provide technical QA mentorship to other QA engineers; Use AI-assisted tools such as Claude, ChatGPT or similar platforms to support test design, troubleshooting, defect analysis and documentation

Requirements

7+ years of experience in software quality assurance, QA engineering, or a related testing role, including prior experience leading QA efforts or mentoring other engineers; Experience testing complex enterprise software, infrastructure products, or security-sensitive applications; Strong understanding of networking concepts, client-server communication, and TLS/PKI fundamentals; Hands-on experience with Docker and Docker Compose, and working knowledge of Kubernetes or similar container orchestration platforms; Experience testing modern web front ends (e.g., React/TypeScript single-page applications), including cross-browser functional testing and browser automation frameworks such as Playwright, Selenium, or Cypress; Experience with functional, integration, regression and system-level testing; Strong troubleshooting skills, including the ability to analyze logs across multi-service/containerized deployments, reproduce complex defects and isolate root causes; Experience testing across Windows, Linux and/or macOS environments; Familiarity with cloud environments, virtualization and DevOps workflows (CI/CD pipelines, shell scripting, build tooling); Experience working with APIs, databases or backend services as part of end-to-end testing; Strong understanding of authentication, authorization and secure access concepts; Experience using defect tracking and test management tools such as Jira, TestRail or similar; Ability to work closely with Engineering, DevOps and Product teams in an Agile development environment, and to lead cross-functional test planning; Ability and willingness to use AI-assisted tools effectively to improve test development, analysis, troubleshooting and documentation; Bachelor's degree in Computer Science, Engineering, Information Systems or a related field, or equivalent practical experience; Due to this role's involvement in GovCloud, qualified candidates must be a U.S. Person, defined as a U.S. citizen or lawful permanent resident

Nice to have

Experience testing privileged access management, secure remote access, or cybersecurity products; Experience testing air-gapped, on-premises, or disconnected (no-internet) software deployments; Familiarity with automated testing or scripting using Python, JavaScript, Go, or similar languages; Experience with Kubernetes, Helm, ECS, or container orchestration at scale; Experience testing enterprise deployments involving proxies, firewalls, VPNs or restricted networks; Experience designing or extending shared test harnesses/frameworks and defining test-coverage strategy; Experience testing SIEM integrations, audit logging, or SMTP/email delivery pipelines; Familiarity with Apache Guacamole, remote session recording/playback, or Remote Browser Isolation technologies

Benefits

Medical, Dental & Vision (inclusive of domestic partnerships); Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life; Voluntary Short/Long Term Disability Insurance; 401K (Roth/Traditional); A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc); Above market annual bonuses