Legal Engineer, Product Specialist

Harvey's Legal Engineer - Product Specialists are experienced lawyers from top-tier firms who leverage their legal expertise to help customers seamlessly integrate Harvey into their daily workflows, driving adoption, increasing utilization, and supporting long-term expansion and renewal. They collaborate closely with Harvey's Customer Success Managers and Account Executives to drive all facets of the post-sales strategy, and develop consultative relationships with law firm partners, associates, innovation teams, and in-house counsel at private equity firms and Fortune 500 companies.

Responsibilities

Build trusted relationships with law firm and in-house legal teams by understanding their unique workflows and offering tailored guidance on how to incorporate Harvey's AI into their daily practice; Design and lead onboarding sessions, training workshops, and ongoing enablement programs that drive adoption and maximize the value of Harvey's platform; Act as a strategic partner to Customer Success Managers and Account Executives to identify expansion opportunities and support renewal efforts through demonstrated impact and engagement; Proactively surface obstacles to adoption by engaging users with thoughtful questions and legal empathy, then develop and implement strategies to overcome them; Translate legal practice needs into actionable feedback for the product and engineering teams, helping to shape product development through a lawyer's lens; Monitor usage trends and identify at-risk accounts or untapped opportunities, working cross-functionally to re-engage users and showcase new or underutilized capabilities; Contribute to customer-facing content (e.g., training materials, use case guides, FAQ resources) to ensure continued customer success across a range of practice areas; Support the credibility and brand of Harvey as the leading AI platform for lawyers by delivering high-quality, domain-specific guidance that meets the expectations of top-tier legal professionals; Travel may be required from time to time, including visits to customer office locations and company offices

Requirements

JD or equivalent legal qualification; Fluent in the Swedish language; At least 3 years of experience practicing law within at a top in-house team; Executive engagement skills and presence, with an ability to establish strong relationships with key decision makers and build credibility at all levels; Outstanding presentation skills to both legal and executive audiences, whether impromptu on a whiteboard or using presentations and demos; Strong understanding of legal processes and challenges faced by legal professionals; Curiosity about AI's potential to transform the legal industry

Nice to have

Sales or customer-facing experience, including law firm business development and/or secondment; Experience directly managing law firm client matters and client relationships