Legal Solutions Engineer NYC

Legal Solutions Engineers turn the product into real outcomes for customers. You’ll work with customers after purchase to design, configure, and implement legal workflows inside Wordsmith. This role sits close to the customer, helping them embed the platform into how their legal function actually operates. It’s part implementation, part problem solving, and part advisory. You’ll combine legal understanding with product knowledge to help customers get meaningful value from the platform.

Responsibilities

Lead implementation projects for new customers; Design workflows and automation tailored to each organisation; Configure the platform to support real legal use cases; Work directly with legal teams and Legal Ops leaders to understand how they operate; Translate legal processes into structured workflows and AI-enabled automation; Advise on best practices for implementing legal technology; Support onboarding and early adoption; Help customers expand into additional workflows and use cases; Partner with Account Management to identify growth opportunities; Surface patterns, insights, and recurring requests to Product and Engineering; Help shape how the product evolves based on real usage

Requirements

Experience in legal tech, legal operations, or process transformation; Strong understanding of how in-house legal teams work; Ability to manage customer projects and guide stakeholders through change; Comfortable working across legal and technical domains; Structured thinker — you can turn messy processes into clear systems; Strong communication skills and confidence working directly with customers

Benefits

Direct impact on customer outcomes and product adoption; Close collaboration with Product, Engineering, and GTM teams; A chance to shape how legal teams use AI in practice; Competitive salary and meaningful equity