License Compliance Specialist

QAD is a global leader in cloud-based enterprise solutions, empowering businesses to adapt faster and thrive in an increasingly dynamic, digital world. With a strong focus on innovation and AI-driven insights, QAD is shaping the future of enterprise transformation across industries. We foster a flexible, inclusive culture where bold ideas and future-focused talent to drive real impact. Join us to help build the intelligent, connected enterprise of tomorrow.

This hybrid position requires candidates to be based in Mumbai/Pune, with 3-4 days of in-office collaboration per week.

QAD is seeking a License Compliance Specialist, to join the Global Renewals and License Compliance team in Poland. As a License Compliance Specialist you will be performing User Assessment audits on customers with single or dual databases and managing UCA mailbox by reviewing customer files, confirming license count and the type in QAD. You will also collaborate with customers and internal teams for missing or corrupt data and you will handle the process of sending to the customers the assessment request as well as initiate post audit transactions. You will be working with large international manufacturing companies in a multinational environment.

Responsibilities

Conduct and analyze software usage audits on customers with single or dual databases and post results to the UCA customer record; Manage UCA mailbox and UCA database Customer records. This includes reviewing customer files, confirming license count and type and updating customer records; Communicate with other departments and customers regarding customer data changes to ensure accuracy; Manage mailings to customers. This includes setting the appropriate flags for the different stages of statuses, ensuring contact name and email address fields are populated, manually sending Multi-National customers assessment requests and manually updating customer records; Initiate post audit selling and negotiations; Create and prepare management and metrics reports upon request; Manage and participate in projects; Update process documentation and work instructions; Other duties as assigned

Requirements

Bachelor's degree and a minimum of 2 years of related experience in Customer Service Environment/ Customer Administration/Help Desk, or an equivalent combination of education and work experience,; Very good knowledge of MS Office (especially of Excel), Google Suite, Lotus Notes,; Strong analytical abilities, excellent interpersonal and communication skills, a high degree of attention to detail; Negotiation skills and understanding of sales processes will be of advantage; Time management and organizational skills; Very good command of English both written and spoken