Licensed Customer Service Agent (Shift 10AM-7PM CST)

Serve as the trusted voice of Kin, supporting and advocating for homeowners across 14 states. Handle policies, payments, and coverage questions while delivering fast, empathetic service in a high-volume environment. Active P&C license required. Join a team that puts customers first every single day.

Responsibilities

Own high-volume inbound and outbound customer interactions across phone, chat, and email, delivering clear and accurate guidance on policies, payments, cancellations, and coverage questions; Create, update, and process homeowners insurance policies, endorsements, payments, and refunds with accuracy and urgency; Educate policyholders on coverage details, policy changes, and next steps so they can make informed decisions about their homes; Partner with customers’ banks and lenders to obtain required documentation and ensure policy compliance; Navigate multiple internal systems and tools simultaneously to resolve customer inquiries efficiently; Identify process improvement opportunities and share feedback to enhance the customer experience and team effectiveness; Successfully complete a mandatory, paid 10-week training program and apply learnings to live customer scenarios

Requirements

Active Property & Casualty (P&C) or Personal Lines insurance license (required); 6+ months customer service experience in P&C (specifically home insurance); Experience working in a high-volume call center or customer support environment handling inbound calls; Hands-on experience servicing homeowners insurance policies; Ability to clearly explain policy coverage, billing, and underwriting requirements to customers; Comfort navigating multiple systems and tools simultaneously (e.g., Google Workspace and similar platforms); Demonstrated ability to work in a fast-paced, evolving environment with limited structure; Strong active listening skills and ability to communicate with empathy and professionalism; Availability to work 10:00 AM - 7:00 PM CST Monday-Friday, with rotating Saturday shift every 4-6 weeks; Must complete mandatory paid 10-week training period

Nice to have

Bilingual (Spanish-speaking) proficiency

Benefits

$1000 retention bonus (payable at 6 months); Paid 10-week training; Bonuses and incentives; Terry Berry Perks Program; Company equity through Restricted Stock Units (RSUs); 401(k) with company match up to 4% of eligible earnings; Multiple medical plan options, plus dental and vision coverage; Company-funded HSA contributions; Company-paid life insurance and short-term disability; Employee referral bonuses; Supplemental benefits including long-term disability, critical illness, accident, legal, and pet insurance; Mental health support and confidential counseling resources; 11 days of accrued PTO and 7 days paid sick leave per year, plus 8 paid company holidays; Paid parental leave; Career mobility and internal growth opportunities; Professional development budgets