Linux Desktop Support Engineer (London UK office)

This is an opportunity to kickstart your career by joining Canonical. You will be working from our Canonical London Office and will be accountable for delivering technical support to our employees and customers, as well as facilitating AV support for office conferences and events. From problem qualification to full resolution, you will own and manage your cases. When needed, you will transfer your cases to your colleagues or involve senior engineers.

Responsibilities

Partner directly with customers across remote sessions, ticketing, and live conversations to understand and resolve technical roadblocks; Work with internal engineering teams and regional peer groups to bridge complex code fixes and real-world customer satisfaction; Manage support cases with personal integrity, ensuring commitments are honored and customer expectations are communicated transparently; Develop an understanding of the Ubuntu development process to give customers clear context on timelines for engineering fixes; Author and maintain accessible knowledge base articles; Participate in a regular weekend working rotation for continuity of care for global partners; Own and manage support cases from problem qualification to full resolution, transferring cases to colleagues or senior engineers when needed; Provide AV support for office conferences and events

Requirements

Exceptional written and spoken English, with a natural ability to convey technical complexity clearly, warmly, and compellingly; A genuine passion for helping people, paired with the emotional intelligence to navigate high-stakes technical situations with composure and empathy; Exceptional academic track record from both high school and university; An undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path; Based in the London, UK office, serving as a key technical support resource for local teams and employees; A proven track record of going above-and-beyond expectations to deliver meaningful, outstanding results for teams or customers; Practical, hands-on experience supporting Linux systems, with exposure to three or more of the following: Virtualization & Cloud (KVM or OpenStack), Containers (primarily Docker, LXD/LXC, or Kubernetes), Storage Ecosystems (block, object, and network storage), System Networking (bonding, firewalls, bridging, switching, or MTU tuning); A strong troubleshooting mindset, including looking into stack traces or logs, identifying OS/application-level bugs, and guiding customers through next steps; Basic programming logic in any language to help parse code and collaborate with Canonical Engineering teams

Benefits

Distributed work environment with twice-yearly team sprints in person; Personal learning and development budget of USD 2,000 per year; Annual compensation review; Performance-driven annual bonus or commission; Recognition rewards; Annual holiday leave; Maternity and paternity leave; Employee Assistance Programme; Opportunity to travel to new locations to meet colleagues; Priority Pass and travel upgrades for long haul company events