Local Account Manager

Expeditors is a Fortune 500 global logistics company headquartered in Seattle, Washington, powering international trade through customized supply chain solutions and seamless technology. With more than 19,000 professionals across 350+ locations on six continents, we combine global scale with the professionalism, innovation, and customer focus that help businesses move confidently in a fast-changing world.

What truly sets Expeditors apart is our people. We are committed to attracting, developing, and retaining exceptional logistics and technical talent, creating a supportive, high-performing environment where careers can grow. With a strong culture of promotion from within and a long track record of employee retention, Expeditors offers more than a job—it offers the opportunity to build a meaningful career with a global company that invests in your success.

We are looking for a Local Account Manager to support and grow assigned customer accounts by delivering a high level of service, building strong customer relationships, and identifying opportunities for business growth. In this role, you will serve as a key point of contact for customers, partner closely with internal teams, and help ensure customer requirements are understood and supported effectively.

The ideal candidate brings strong relationship management skills, a customer-focused mindset, and the ability to coordinate across teams to deliver a consistent service experience.

Development

Culture

• Proactively promote the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, Visonarry

Core Compentencies

Training Requirements

• Meet company standards of 52 hours training per year, including as needed management/leadership training

Responsibilities

Take full ownership of assigned accounts: understand customer needs and align on expectations.; Strenghten relationships at all levels within the customer organization, beyond the main point of contact.; Monitor customer satisfaction and proactively address service issues, including escalations when required.; Ensure proactive communication with customers, especially in case of service irregularities or critical shipments.; Deliver business and follow up on action items using an action tracker.; Identify and convert opportunities through up-selling and cross- selling across multiple products.; Collaborate with product and operations teams to deliver value-added solutions (services, products, technology) aligned with customer needs.; Actively manage a sales pipeline within the existing accounts and contribute to business development.; Ensure customer expectations are clearly documented in SOP’s and properly executed by operational teams.; Maintain and update SOP’s, including rates, KPI’s, and service requirements, ensuring consistency across teams.; Drive cross-functional collaboration (operations, product, sales) through regular communication and joint customer engagement.; Use CRM Dynamics as the primary system for account management, ensuring accurate & consistent data.; Monitor performance using reporting & BI tools, ensuring quality and actionable insights.; Initiate and manage corrective action plans (CAPA) to prevent recurring issues.

Requirements

Customer centric mindset with focus on service excellence & retention.; Business development orientation with ability to identify and execute growth opportunities.; Strong collaboration and communication skills across teams and steakholders.; Data-driven decision making and performance management.; Bachelor’s degree or equivalent experience; Minimum of 3 years of experience in logistics or within Expeditors; Strong customer management and communication skills.; Experience with CRM systems and MS office, strong analytical mindset.; Strong problem-solving and stakeholder management skills.; Fluent in English

Nice to have

Cross-product knowledge (Air, Ocean, Customs...) and understanding of the end-to-end supply chains.; Experience with SOP management, KPI frameworks and customer business reviews.; Strong presentation and value-selling skills.

Benefits

Employee Stock Purchase Plan (ESPP); Hospitalization Insurance; Employee Assistance Program (EAP); Training and Personnel Development Program; Possibility of Bike Lease