Lounge Manager

Benefits

Do you have a passion for leading the way in providing genuine hospitality and impeccable service? Can you motivate a team? Are you friendly, professional and efficient? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a Lounge Manager who motivates their team to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.

We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.

If you are an experienced Manager with a strong background in hospitality who thrives on delivering premium experiences, and loves to inspire a harmonious and collaborative team, we would love to hear from you!

We are seeking a proactive and service-focused Lounge Manager to support the leadership and delivery of premium hospitality within the Aer Lingus Lounges at Dublin Airport. The Aer Lingus lounges are a sophisticated space, offering a first-class experience for discerning guests through exceptional food, beverages, and service.

This role is ideal for someone with strong people leadership skills, operational experience in high-end hospitality, and a genuine passion for guest excellence. You will work closely with our Operations Manager to create an inspiring workplace culture and consistently exceed expectations.

Responsibilities

Lead, inspire, collaborate and support your direct reports to deliver consistently exceptional standards; Build positive, credible and collaborative relationships & communication methods with clients and other key stakeholders in the business; Continually look to develop your team through mentoring, training, recognition, and empowerment; Create a culture of excellence with your team, continually striving to push the boundaries of brilliance through natural caring service, obsessive food standards and innovation; Achieve business critical KPI's including Health and Safety, Sustainability, Financial and Governance

Requirements

Worked within a high end, fine dining or hotel environment; Previous experience commensurate with role; Have a contagious passion for food and customer experience; You draw satisfaction from managing, training, and supporting a team; Financially astute, you are very analytical and know how to create and maintain budgets and drive commercial performance; Excellent delegation and influencing skills; Ability to prioritise multiple projects in a fast-paced, multi-faceted, creative environment and able to work well under pressure; Meticulous organisational abilities, high attention to detail; Concise and effective verbal and written communication; Ability to adapt to challenges and opportunities with a solution-oriented perspective; Excellent strategic thinking and critical reasoning skills; Works according to the BaxterStorey core values

Benefits

20 Days holiday increasing with tenure; Plus your birthday as paid day off; 3 paid volunteering days; 3 days paid grandparent leave.; 26 week’s enhanced maternity leave (paid).; Secondary carer leave (enhanced, 4 weeks); Paid Wedding/commitment day leave.; Free meals on shift.; Bespoke training and development opportunities; Pension and life insurance.; Discounts available on our Perkbox app, high street shops, holidays & cinema; Wellbeing hub.; Access to employee assistance programme.; Cycle to work scheme.