Loyalty Manager (Polish Market)

As a Loyalty Manager focused on the Polish market, your primary responsibility will be to cultivate and maintain strong relationships with our VIP players for our clients. You will blend account management with retention strategy, ensuring our players have engaging and rewarding experiences.

Responsibilities

Manage a portfolio of potential and existing VIP players, nurturing relationships through personalized communication such as calls, emails, and chat; Reactivate, upsell, and elevate users to VIP status when appropriate; Monitor player behavior and respond promptly to key actions like deposits, withdrawals, wins, and losses; Collaborate with VIP Managers, Support, and Payments teams to ensure a seamless and enjoyable player experience; Execute targeted retention campaigns and reward offers, while tracking their performance effectively; Maintain proactive and timely communication with players based on their activity

Requirements

Proven experience in customer service, CRM, or user engagement; Excellent communication skills, both written and verbal, in Polish and English; Ability to build lasting relationships based on trust without relying solely on bonuses; Familiarity with iGaming products and understanding user behavior; Experience working with performance KPIs and analyzing user activity reports; Self-motivated, organized, and able to work autonomously; Proficient with CRM tools, Slack, and other relevant dashboards

Nice to have

Previous experience with VIP users or retention in the iGaming industry; Experience in a fast-paced, performance-driven environment

Benefits

Vibrant community with over 40 nationalities across 10 global locations; Hyper-growth and scale-up environment