Machine Service Technician (Mechanic) 3 - (Field Service)

With very little or no supervision, the Machine Service Technician 3 - Field will perform duties as assigned by management in the repair, maintenance and/or rebuilding of equipment in the service shop or field, in a safe, efficient and capable manner in the least amount of labor hours necessary, and without re-work. The Machine Service Technician 3 - Field requires work to be completed within 110% of any Flat Rate times that are established as targets.

Responsibilities

Analyze and diagnose equipment malfunctions; Perform all requirements outlined in Grade Levels III and IV; Remove and install parts, disassemble, and assemble components, and test and adjust assemblies with minimal supervision; Perform Caterpillar updates as directed by Caterpillar, Inc.; Analyze all Caterpillar and allied product equipment systems and components for proper operation based on theory of design; Perform new and used equipment start-up for delivery to end-user; Effectively communicate with peers, leads and other staff members; Organize a job in a logical and economical sequence; Utilize Cat Interact and Servicelink (computer programs) and other online tools as required; Order parts through DBS (Dealer Business System); Enter labor time daily (DBS); Perform assigned work within the communicated time quoted/flat rated; Conduct customer training in proper use of Caterpillar and other equipment as needed; Complete assigned jobs to meet flat rate times with minimal to no rework; Write service reports that accurately document diagnosis and repairs performed on a daily basis; Attend toolbox meetings as required; Adhere to all company policies; Follow contamination control and OSHA/MSHA rules and regulations; Guide/mentor/train technicians with less expertise in the repairs of Caterpillar machines and systems; Perform other duties as assigned

Requirements

High school diploma or equivalent provide verification of all formal classroom study or hands on experience related to heavy equipment repairs; Knowledge of basic hand tools, air tools, precision measuring tools and instruments, laptops, diagnostic software and cranes/rigging equipment; Expert working knowledge of hydraulics and powertrains; Proficient in the repairs of electrical and electronic systems; Ability to provide accurate information to lead/supervisor for quoting; Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; deals with frequent change, delays, or unexpected events in a professional manner; Must be able to obtain a passing score for the crane qualification test performed by a qualified Hawthorne trainer for this position; Ability to work unsupervised efficiently and be part of a team environment; Must be able to pass the Lock Out / Tag Out & Forklift certification class provided by a qualified Hawthorne trainer for this position; Perform the position with pride in professionalism while following Hawthorne’s code of conduct; Possess basic computer knowledge and ability to use service software required in position; Must have valid California Driver’s License with a clean record; Shop Requirements: Valid California Class “C” driver’s license; Field Requirements: Valid California Class “B” driver’s license, if assigned vehicle is required; Furnish all hand tools required to repair, test and diagnose hydraulic, air, power train, electrical and electronic systems on Caterpillar equipment; Contribute to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed

Nice to have

Minimum (8) years of experience in the repair of Caterpillar or other heavy equipment products; Successful completion of Level Two Technician program

Benefits

Competitive Compensation; A great work environment and culture; Career growth and advancement opportunities; Training; Medical, Dental and Vision plans; Medical Video Appointments available; Health Savings Account available; Paid Time Off (PTO) Pay; 401(k) Plan + Company Matching; Health and Dependent Care Flexible Spending Accounts; Life & Accident Insurance; Employee Assistance Programs; Legal Plan; Travel Assistance Plan; Wellness Programs; Referral Bonus Program; Longevity Bonus Program; Recognition Programs; Hawthorne CAT discounts; Boot Reimbursement; Tuition Reimbursement; Company-Supplied Uniforms; Advanced Technical Training