Machine Technician - Joliet, IL Week Days

A Packsize Machine Technician will install, configure and maintain Packsize equipment solutions onsite at a designated customer's facilities. They must be a creative problem solver with the ability to identify, analyze, maintain and repair complex mechanical equipment and answer difficult customer questions about product features. A Machine Technician will perform start-up testing and deliver customer training on product capabilities, features and general maintenance of the product. They will build and maintain a strong, trust-based customer relationship with their assigned customer(s) and will work closely with other supporting Packsize team members to provide exceptional customer service.

Responsibilities

Scheduling tasks at a customer's job sites; Troubleshooting issues, quickly and effectively, using technical drawings and documentation; Work cross-functionally with R&D, Software and Quality Engineering teams; Performing routine maintenance and emergency services as they arise; Analyze customer Key Performance Indicators (KPIs) to identify new or ongoing machine performance issues resulting in problem-solving and machine maintenance; Continuous learning, including the customer's operational processes, packaging designs, technical specifications; Installation of Packsize solutions and training others to use and maintain it; Basic clerical and administrative duties, including timely reading and responding to emails, preparing and submitting expense reports, making travel arrangements, writing detailed technical reports; Responsively and productively communicate information and ideas with Packsize and customer's personnel; Adhere to all Packsize and customer's safety requirements, and safety protocols related to exposed moving parts and electricity; Excellent work ethic and time management skills; Machine operation including clearing jams, loading Z-fold, changing labels, changing bander paper and adding glue to the machine

Requirements

Customer service focus; Knowledge of Windows platforms; Knowledge of and effective use of hand tools; Knowledge of mechanical platforms; Ability to work independently with little or no direct supervision; Associates Degree, Vocational Training or equivalent experience

Nice to have

Basic Microsoft (Excel, Word) or Google Suite (Sheets, Docs) experience; Bachelor's Degree in a related area

Benefits

Medical, dental, and vision coverage; 401(k) retirement plan; Paid Time Off; Health Savings and Flexible Spending Accounts (HSA/FSA); Life and disability insurance; Voluntary critical illness, hospital indemnity, accident, and legal/ID theft protection; Employee Assistance Program (EAP)