Manager, Account Management, Enterprise

Profound is the marketing platform for the age of AI search. As Manager, Enterprise Account Management, you'll lead and develop a team of Enterprise Account Managers responsible for driving renewal and expansion revenue across Profound's largest and most strategic customers.

Responsibilities

Lead, coach, and develop a team of Enterprise Account Managers, setting clear expectations and holding the team accountable to monthly and quarterly revenue targets for renewals, cross-sells, and upsells; Own the team’s enterprise book of business and be directly accountable for renewal rates, net revenue retention, and expansion revenue; Design and refine enterprise account management playbooks covering the full customer lifecycle from onboarding handoff through renewal and expansion; Run regular pipeline reviews, deal inspections, and forecast calls to ensure accuracy, identify risk early, and coach enterprise deal strategy; Build a data-driven team culture rooted in CRM hygiene, pipeline discipline, and transparent reporting; Partner with Enterprise Account Managers on strategic accounts, joining C-level business reviews, escalations, and complex multi-year negotiations; Develop and maintain executive relationships within key enterprise accounts; Recruit, onboard, and ramp new Enterprise Account Managers, establishing structured training programs and clear career paths; Collaborate cross-functionally with Product, Engineering, Marketing, and Engagement Management to surface enterprise insights and improve customer experience; Identify and champion process improvements, tools, and enablement resources that help the team navigate long enterprise cycles more efficiently

Requirements

5 or more years of SaaS experience in enterprise account management, customer success, or expansion sales, including at least 2 years directly managing a quota-carrying team; Proven track record of leading teams that meet or exceed renewal and expansion targets within an enterprise segment; Strong coaching and development framework with a passion for building high-performing teams; Deep expertise in consultative selling and navigating complex, multi-stakeholder enterprise deal cycles involving procurement and legal; Strong forecasting ability and pipeline discipline with experience using CRM tools to drive data-informed decisions; High emotional intelligence and executive presence with the ability to build trust at the C-suite and VP level; Operationally minded with a focus on building scalable, repeatable systems tailored to enterprise customer needs; Entrepreneurial and proactive, comfortable owning outcomes in a high-growth environment; High integrity and long-term orientation focused on sustainable revenue growth

Benefits

equity; full range of benefits and perks