Manager, Business Process

Primary Skills: Business Analyst, Project Management. Specialization: Project Management: Senior Architect, Digital Workflows & Automation.

Responsibilities

Drive engagement with business stakeholders, product owners, subject matter experts, and technology teams to define business objectives, operational challenges, and reporting requirements; Leverage QSR and retail domain expertise to optimize business processes, operational metrics, master data, and analytics solutions; Elicit, analyze, validate, and document functional and non-functional requirements through structured workshops, interviews, process walkthroughs, and system analysis; Translate business needs into actionable epics, features, user stories, functional specifications, process flows, and data requirements, ensuring alignment with technical delivery teams; Lead and prioritize backlog refinement sessions, clarify priorities, identify dependencies, and coordinate work item readiness across multiple project teams to ensure timely delivery; Establish clear, measurable acceptance criteria and business rules for data pipelines, Power BI reports, master data management configurations, and data quality controls; Document comprehensive source-to-target mappings, KPI definitions, calculation logic, business glossaries, and data lineage requirements in collaboration with technical teams; Coordinate and oversee user acceptance testing, including scenario design, test data preparation, business-user participation, defect triage, and sign-off, ensuring requirements coverage and minimal rework

Requirements

At least 7 years of experience, including substantial expertise in business analysis and project management within quick-service restaurant and retail domains; Business analysis methodologies specific to QSR and retail domains; Requirements elicitation and documentation using Agile frameworks; Process mapping and workflow modeling for operational improvement; Proficiency with Jira and Confluence for backlog and documentation management; Data warehousing concepts and BI/reporting tools such as Power BI; Master data management (MDM) principles and tools; Defining and managing acceptance criteria for data pipelines and reporting solutions; User acceptance testing coordination and requirements traceability; Bachelor's degree in Business Administration, Information Systems, Computer Science, Engineering, or a closely related field; Certification in Business Analysis (CBAP, PMI-PBA, or equivalent); Certification in Project Management (PMP, PRINCE2, or equivalent)

Nice to have

Analytics experience in multi-location retail or restaurant operations; Familiarity with data integration platforms and ETL tools; Knowledge of data quality frameworks and controls; Expertise in KPI definition and business metric calculation logic; Experience with business glossary and data lineage documentation; Certification in Agile methodologies (Scrum Master, Product Owner)