Manager, Channel Account Management, Service Providers

As Manager of Account Management, you will lead and develop a team of quota-carrying Account Managers responsible for driving Net Revenue Retention (NRR) through product expansion, cross-sell, and renewals across Huntress' customer and partner (MSP) base. This role is central to scaling Huntress' post-sale growth motion. You will own your team's performance across expansion, retention, and partner engagement, ensuring customers and partners continue to realize greater value from the Huntress platform as their businesses grow.

Responsibilities

Lead, coach, and develop a team of quota-carrying Account Managers in a high-velocity, recurring-revenue sales environment; Own team performance against Net Revenue Retention (NRR), expansion targets, and renewal rates; Establish and maintain operating cadence, including forecasting, pipeline inspection, deal strategy, and performance management; Hire, onboard, and ramp new Account Managers while continuously developing top performers; Reinforce Huntress' culture of accountability, execution, and customer impact; Partner closely with MSPs as a trusted advisor, helping them expand product adoption, improve customer outcomes, and grow their businesses; Build and maintain strong executive and operational relationships within partner organizations; Execute scalable customer and partner engagement motions that ensure consistent communication, education, and value realization; Collaborate cross-functionally with Marketing, Partner, and Revenue Operations teams to optimize campaigns, tooling, and processes

Requirements

3+ years of experience managing quota-carrying individual contributors in Account Management or Sales roles, with direct responsibility for expansion, renewals, and forecast accuracy in SaaS or consumption-based business models; Demonstrated success leading teams responsible for post-sale revenue growth, not just new logo acquisition; Strong bias toward action, operational discipline, and measurable outcomes; Proven ability to coach, motivate, and hold teams accountable in a fast-paced, growth environment

Nice to have

Experience operating in a partner-led or MSP-centric go-to-market model; Working knowledge of the cybersecurity industry; Experience using Salesforce as a system of record and Gong (or similar conversation intelligence tools) to drive execution discipline, deal inspection, and forecasting rigor

Benefits

100% remote work environment; Generous paid time off policy, including vacation, sick time, and paid holidays; 12 weeks of paid parental leave; Highly competitive and comprehensive medical, dental, and vision benefits plans; 401(k) with a 5% contribution regardless of employee contribution; Life and Disability insurance plans; Stock options for all full-time employees; One-time $500 reimbursement for building/upgrading home office; Annual allowance for education and professional development assistance; $75 USD/month digital reimbursement; Access to the BetterUp platform for coaching, personal, and professional growth