Manager, Client Services, India

Responsibilities

Serve as the primary point of contact for assigned clients and maintain strong, long-term relationships; Understand client business objectives and translate them into effective digital marketing strategies; Develop integrated digital media plans across platforms such as Google, Meta, LinkedIn, YouTube, and other relevant channels; Coordinate with internal teams including Performance Marketing, Creative, Content, Design, and Analytics to ensure timely campaign execution; Prepare campaign briefs, media plans, presentations, and performance reports; Monitor campaign performance and recommend optimization strategies to improve ROI and achieve client KPIs; Conduct regular client meetings, status updates, and quarterly business reviews; Manage project timelines, deliverables, and budgets while ensuring high-quality execution; Stay updated with industry trends, emerging digital platforms, and best practices; Identify opportunities for upselling and cross-selling digital services to existing clients

Requirements

Strong understanding of digital marketing channels, media planning, and campaign management; Excellent client servicing, stakeholder management, and presentation skills; Knowledge of Google Ads, Meta Ads Manager, LinkedIn Ads, and analytics platforms; Familiarity with Google Analytics (GA4), Looker Studio, and Excel; Strong analytical, problem-solving, and decision-making abilities; Ability to manage multiple clients and projects simultaneously; Excellent verbal and written communication skills; Bachelor's degree in Marketing, Business Administration, Communications, or a related field; 3–5 years of experience in Client Servicing, Digital Marketing, Media Planning, or Account Management within a digital agency or media organization

Nice to have

MBA or relevant digital marketing certifications are preferred

Benefits

Competitive medical insurance; Group retirement plans; Vision insurance; Dental insurance; Significant paid time off; Preferential partner discounts; Employee mental health awareness days