Manager, Clients

We are looking for a highly motivated Manager/Senior Manager to join the WPP Media Clients Team based out of Malaysia. As the primary point of contact for a portfolio of clients, you will manage their advertising needs end to end across all channels. Your primary responsibilities will include developing and maintaining strong relationships with clients, understanding their business goals, and translating these into effective advertising strategies. You will oversee the entire campaign lifecycle, starting with strategic planning to campaign setup, execution, and ongoing optimization.

Responsibilities

Act as primary point of contact for a portfolio of clients and manage their advertising needs end to end across all channels; develop and maintain strong relationships with clients, understand their business goals, and translate these into effective advertising strategies; oversee the entire campaign lifecycle from strategic planning to campaign setup, execution, and ongoing optimization; mentor junior colleagues and champion training and ongoing skill development; proactively communicate with clients providing regular updates on campaign performance, industry trends, and new opportunities; manage client expectations and ensure satisfaction; build strong, long-lasting relationships as a trusted advisor and provide strategic guidance; collaborate with clients to define clear and measurable campaign objectives; develop comprehensive advertising strategies and media plans across all relevant channels; use GroupM workflow management tool to capture and guide campaign requirements and allocate resources; manage campaign budgets and track spending to ensure optimal ROI; collaborate with internal teams to ensure seamless campaign execution; monitor and optimize campaign performance using analytics tools; ensure client spends are reconciled and liaise with Finance for billing and invoicing; conduct A/B testing to identify effective campaign elements; generate insightful reports from WPP Media proprietary dashboard; analyse campaign data to identify trends, opportunities, and strategic recommendations

Requirements

At least 2-3 years of prior work experience in the media industry for Manager or 5-7 years of relevant experience for Senior Manager; prior experience managing small teams or being responsible for the growth and development of team members preferred; ability to work independently and as part of a team in a fast-paced, deadline-driven environment; 'can-do' attitude; strong communication, presentation, and interpersonal skills with ability to build strong relationships with clients and internal stakeholders; strong understanding and hands-on experience with all major advertising channels (biddable/digital channels like search, social, and programmatic as well as non-biddable/non-digital channels like TV, Print, Radio, OOH/DOOH, Cinema, Digital IOs); proficiency in analytics tools like Google Analytics, Adobe Analytics, Evogenious, Clear Decisions, Microsoft Excel, Microsoft PowerBI; strong analytical and problem-solving abilities with a data-driven approach; inclination towards mentoring and coaching junior team members; ability to teach new concepts effectively

Nice to have

Prior experience managing small teams or being responsible for the growth and development of team members (even if not managing directly)

Benefits

Competitive medical, group retirement plans, vision and dental insurance; significant paid time off; preferential partner discounts; employee mental health awareness days; access to global WPP Media & WPP networks; employee resource groups; frequent in-office events; hybrid work approach