Manager, Commercial Operations

foodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, with a mission to deliver an amazing experience: fast, easy, and to your door. The company operates in around 65 countries worldwide and is headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. The role serves as chief architect of operational best practices, driving SOP design, AI and automation adoption, global change management, cross-functional delivery, and data-driven performance tracking.

Responsibilities

Design, refine, and deploy robust Standard Operating Procedures (SOPs) for routine commercial tasks, transforming fragmented local workflows into consistent, scalable global standards; Lead the integration of intelligent tools and automated workflows into daily commercial practices, shifting from legacy manual processes to tech-enabled systems; Champion operational transformation across borders by building enablement frameworks, designing feedback loops, and ensuring adoption of new processes and tools across distributed, multicultural teams; Lead high-stakes operational projects from ideation to rollout, partnering with Product, Engineering, Data, and regional commercial leaders to remove structural bottlenecks; Establish and monitor KPIs to evaluate the success and ROI of new SOPs and automation initiatives, and use insights to audit, iterate, and optimize regional workflows

Requirements

8-10 years of progressive experience in Commercial Operations, Process Improvement, or Business Strategy, with a proven track record of scaling operational initiatives across regional or multi-market scopes; Deep expertise in commercial operations, process design, and vendor lifecycle management within high-velocity E-Commerce, Quick Commerce (Q-Commerce), or On-Demand Retail networks; Proven track record of designing and enforcing operational governance, process compliance, and SOP adoption across highly decentralized operating markets; Exceptional ability to synthesize complex operational data, workflow bottlenecks, and performance metrics into automated, scalable commercial playbooks and SOPs; Expert understanding of workflow automation, intelligent commercial tools, and systems integration; Mastery in managing matrixed corporate structures and aligning, influencing, and collaborating with local commercial leads, Tech, Product, and external partners without relying on direct authority; Strong understanding of on-demand unit economics and operational levers to drive efficiency and improve vendor ROI; Bachelor's or Master's degree in Business Administration, Operations, Economics, Data Analytics, or a related field; Highly comfortable with ambiguity, with a builder mindset for establishing regional structures, frameworks, and operational systems from the ground up

Nice to have

Lean Six Sigma or similar process certification; Builder mindset and startup DNA