Manager, Content Production & Operations

Joining AbbVie Canada's Internal Agency within Customer Excellence, the Manager, Content Production & Operations reports to the Internal Agency Lead and is responsible for leading and developing a multidisciplinary production team and ensuring the effective delivery of content solutions that support business objectives. The role provides day-to-day leadership, guidance and expertise, helping teams and stakeholders translate business needs into effective solutions while balancing quality, timelines and resources.

Responsibilities

Lead, coach and develop a multidisciplinary content team, establishing clear priorities, performance expectations and development plans; Oversee the team's portfolio of work, ensuring priorities, timelines, resources and deliverables are effectively managed; Manage team capacity, workload distribution and resource planning, including the effective use of freelancers, contractors and external partners; Translate business requirements, project objectives and stakeholder briefs into clear plans, actionable workstreams and practical direction; Partner with stakeholders to understand business objectives, identify underlying needs and translate requirements into effective content solutions; Provide strategic and practical guidance on content solutions, delivery approaches and execution requirements, contributing directly to selected projects where needed; Accountable for the effective delivery of content solutions, monitoring delivery outcomes and implementing improvements; Identify opportunities to strengthen team capabilities, enhance service offerings and improve ways of working; Ensure all deliverables meet applicable requirements for quality, accessibility, brand consistency and medical, legal, regulatory, privacy and compliance review processes; Build strong partnerships across the organization by providing trusted guidance and communicating recommendations and trade-offs

Requirements

Bachelor's degree or college diploma in a relevant field, or equivalent demonstrated experience; Typically 5+ years of progressive experience in content solutions, creative production, studio operations, content operations or a related agency or in-house environment; Demonstrated experience leading and developing people, projects or multidisciplinary contributors, including freelancers or external partners; Experience managing priorities, resources, quality and timelines across multiple concurrent projects and stakeholders; Experience delivering content solutions across a range of formats, platforms, audiences or communication channels; French and English bilingual proficiency, oral and written; Strong people leadership skills, including coaching, delegation, prioritization, feedback and team development; Strong judgment, prioritization, resource planning and problem-solving skills, with the ability to navigate competing priorities in a fast-paced environment; Broad understanding of content solutions and the ability to guide work across different formats, disciplines, platforms and business needs; Ability to translate business needs into clear, feasible solutions and communicate recommendations, risks and trade-offs effectively; Sound judgment in content quality, audience needs, usability and channel-appropriate execution; Comfort working in a changing environment and evolving team practices as needs, tools and technologies develop

Nice to have

Experience in pharmaceuticals, healthcare or another regulated industry