Manager, Field Operations

As Operations Manager, you will develop, support, and manage the HVAC and Plumbing teams as they maintain, repair, and replace our customers' systems and equipment. Our ideal candidate will hold New Jersey Plumbing and HVAC Master licenses. This role will oversee daily operations, help coordinate service and scheduling activities, and ensure top-tier service to our customers. This role will report to the General Manager.

Responsibilities

Schedules, directs and provides technical support for technicians to meet service demands and customers' expectations; Supervises and directs the technicians to effectively perform the functions of repair, replacement, installation and other duties as required to ensure customer satisfaction; Reviews technician's work to ensure quality meets established standards, techniques and safety requirements; makes recommendations to improve quality and productivity; Responsible for technician's performance appraisals, reviews and for setting improvement goals per company requirements; Establishes and maintains a regular training program to ensure technicians are trained on latest service techniques and safety procedures; Conducts group and one-on-one meetings with technicians for training, evaluation and general communication; participates and/or conducts regularly scheduled departmental safety/informational meetings; Communicates regularly with dispatch to ensure personnel are scheduled properly by skill level, efficiency and training requirements; Communicates daily with dispatch reporting on project information, estimated time to complete jobs, labor hours and parts or material used; Maintains communication with vendors and factory personnel concerning warranty issues, product recall notices, operational problems and premature failures; Develops and monitors budgets, goals and objectives to ensure departmental profitability; Reviews work orders, invoices and time reports for accuracy, and to ensure timely cash flow and minimal accounts receivable; Specifies and ensures required parts are ordered in a timely fashion to meet work deadlines; Ensures that all company/department policies are being followed by staff; Oversees assigned service vehicles, monitors maintenance and operation according to company policy; Monitors service vehicles to ensure acceptable condition and adequate inventory of parts and material; Keeps current with latest training on products, coordinates training and maintains training records; Generates sales leads, promotes and develops maintenance/service agreements, estimates and generates bids for contract projects/work; Manages larger installation, start-up and commissioning projects; coordinates and directs a team of plumbers and/or installing contractors; performs prestart-up inspections and completes turnover of equipment to owner; Works with other departmental managers to meet company and departmental goals and objectives

Requirements

New Jersey Plumbing AND HVAC Master licenses required; Ability to multi-task and prioritize work responsibilities; Ability to work independently and to instruct others; Industry specific knowledge of various components associated with HVAC and Plumbing service fields; Minimum of 6 years proven field experience in HVAC/Plumbing; Required experience as service manager or adequate field supervisory experience; Working knowledge of the techniques, methods, tools, & safety precautions of the trades; Must possess excellent interpersonal and organizational skills; able to maintain and protect confidential information; Must be proficient with computers, including but not limited to Microsoft Word and Excel; Must communicate effectively verbally and in writing with customers and service technicians; Minimum Education: Bachelor's Degree

Nice to have

Preferred experience as operations manager or other related

Benefits

Top pay for top performers, including incentive and bonus opportunities (depending on the position); Generous PTO; 24 paid days off within first year of employment (vacation, personal holidays, & national holidays); 29 paid days off after 2nd year of employment; Company-sponsored Medical, Dental, and Vision Insurance; 401(k) Retirement Savings Plan with company matching contributions; Company-paid employee Life Insurance with options for employee and family; Short-term and Long-term disability insurance options; Supplemental benefit programs such as legal advice, pet insurance, and health advocacy programs