Manager, Franchise Technology Engagement

Taco Bell is seeking a Manager, Franchise Technology Engagement to lead franchise engagement operations across the Digital & Technology organization. This role will serve as a key connector between Taco Bell Technology, franchise organizations, Operations, PMO, and cross-functional business partners to drive alignment, communication, governance, and operational transparency across the D&T portfolio. This role is responsible for operationalizing franchise engagement processes and managing the communication cadence, governance forums, and stakeholder alignment activities that support major technology initiatives impacting 8,000+ Taco Bell restaurants across the U.S. market.

Responsibilities

Lead franchise technology engagement activities across Taco Bell Digital & Technology, including governance forums, communication cadences, stakeholder alignment activities, and operationalization of franchise engagement processes; Partner closely with PMO, Operations, Product, Engineering, and D&T leadership teams to translate portfolio updates, roadmap priorities, and initiative status into franchise-facing communications and engagement materials; Manage strategic communication and presentation development for FRANMAC meetings, Technology Governance forums, and cross-functional leadership discussions; Coordinate franchise engagement readiness activities for major technology initiatives, ensuring communications, stakeholder alignment, and supporting materials are prepared and delivered effectively; Support continuous improvement of franchise engagement workflows, governance processes, and operational routines that improve transparency, consistency, and organizational alignment across the D&T portfolio; Develop executive-ready presentations, reporting, briefing materials, and communication content that support Digital & Technology leadership engagement with franchise and cross-functional stakeholders

Requirements

6+ years of experience in business operations, program coordination, franchise engagement, communications, or related business and technology roles; Experience supporting cross-functional governance processes, stakeholder communications, or enterprise operational routines across multiple teams and business functions; Strong experience developing executive presentations, strategic communications, reporting, and leadership materials for senior stakeholder audiences; Highly organized with the ability to manage multiple priorities, timelines, communication cadences, and stakeholder requests in fast-paced environments; Bachelor’s degree in Business, Communications, Technology, or related field, or equivalent years of experience

Nice to have

Experience supporting restaurant operations, franchise organizations, retail technology, or multi-unit operational environments preferred

Benefits

Hybrid work schedule and year-round flex day Friday; Onsite childcare through Bright Horizons; Onsite dining center and game room; Onsite dry cleaning, laundry services, carwash; Onsite gym with fitness classes and personal trainer sessions; Up to 4 weeks of vacation per year plus holidays and time off for volunteering; Tuition reimbursement and education benefits; Generous parental leave for all new parents and adoption assistance program; 401(k) with 6% matching contribution from Yum! Brands with immediate vesting; Comprehensive medical & dental including prescription drug benefits and 100% preventive care; Discounts, free food, swag; Eligible bonus