Manager, Sales Operations

The Manager, Sales Operations is responsible for leading the operational functions of the Inside Sales and Customer Service teams to drive efficiency, consistency, and profitability across the business. This role serves as a critical liaison between Inside Sales, Field Sales, Finance, and Operations, ensuring seamless execution of sales processes, pricing strategies, quote management, and order fulfillment activities. The Manager, Sales Operations is responsible for developing best practices, supporting business strategy execution, driving commercial performance, and coaching team members to achieve organizational goals.

Responsibilities

Leading the operational functions of the Inside Sales and Customer Service teams to drive efficiency, consistency, and profitability across the business; Serving as a critical liaison between Inside Sales, Field Sales, Finance, and Operations; Ensuring pricing discipline across the organization by partnering with Inside Sales Supervisors and Key Account Managers; Monitoring margin performance and pricing compliance through Power BI; Developing, implementing, and continuously improving best-practice processes for quotations, order management, customer service, and overall sales operations; Leading operational initiatives that support annual sales, bookings, and revenue objectives; Acting as the primary liaison between Sales, Finance, and Operations; Monitoring manufacturing disruptions, capacity constraints, and operational issues; Identifying operational challenges, customer concerns, and process inefficiencies; Preparing and providing regular reporting and analysis on Inside Sales activities, performance metrics, and key operational trends; Leading, mentoring, developing, and coaching Inside Sales Representatives and Supervisors; Identifying training and professional development opportunities; Establishing performance expectations, monitoring results, and implementing corrective actions; Building and maintaining strong relationships with key customers; Traveling as needed to support customer relationships, business objectives, and team development initiatives; Performing other duties as assigned

Requirements

Minimum of 10 years of progressive experience in sales, customer service, commercial operations, or sales leadership roles; Proven track record of leading high-performing sales operations, inside sales, or customer service teams; Strong leadership, coaching, and team development skills; Excellent verbal and written communication skills; Strong negotiation, relationship-building, and interpersonal skills; Strategic mindset with a focus on continuous improvement, operational excellence, and business growth; Strong analytical and problem-solving skills; Experience monitoring sales performance, profitability metrics, and margin analysis through Power BI; Ability to prioritize and manage multiple initiatives in a fast-paced, dynamic environment; Proficiency with CRM systems, Microsoft Office applications, Power BI, and other sales and reporting tools; Strong business acumen with an understanding of sales processes, customer service operations, pricing strategies, and commercial performance management; Ability to travel up to 20% domestically and internationally; Ability to work extended periods in a sedentary position while operating a computer; Ability to lift and move objects and materials weighing up to 25 pounds; Ability to collaborate effectively with operations personnel in a manufacturing environment; Ability to follow all safety guidelines and wear required PPE when onsite

Nice to have

Bachelor's degree in Engineering, Business, Marketing, Operations, or a related field; Experience working within a manufacturing environment is preferred; Wire and cable industry experience is highly desirable