Manager/Senior Manager, Operational Risk & Controls

We’re looking for a highly motivated Manager/Senior Manager, Operational Risk Management to join our Operational Risk Management (ORM) team. Reporting to the Director, ORM, this role will execute and enhance our risk assessment processes and drive the tactical delivery of the Second Line Controls Testing program. The ideal candidate will bring strong experience in controls testing and operational risk management, with a passion for leveraging AI, automation, and innovative technologies.

Responsibilities

Evolve KOHO’s operational risk management framework and practices aligned with applicable OSFI Guidelines (E-21, B-10, E-13) and banking industry standards; Lead end-to-end development and implementation of a Second Line Controls Testing program, including methodology, governance, and reporting standards; Identify emerging operational risks and trends and develop implementation strategies; Lead and own the day-to-day operations of the Second Line Controls Testing program, ensuring timely completion of testing activities; Lead the development of the annual Controls Testing plan, including risk-based scoping and prioritization; Develop and maintain test scripts, workpapers, and documentation to support testing conclusions and findings; Prepare testing status reports and summaries for Management review and Risk Committee reporting; Track and monitor remediation activities, partnering with First Line business owners; Establish and implement Business Process Outsourcing (BPO) for independent controls testing execution and develop/maintain quality assurance (QA) process; Perform and/or oversee independent testing of First Line controls; Support the execution of enterprise-wide Risk and Control Self-Assessments (RCSAs); Support the operational risk event and loss data collection process, assisting in root cause analysis and trend identification; Assist in the preparation of thematic reviews and lessons learned analyses; Build and maintain strong working relationships with First Line business partners; Partner with colleagues in Compliance, Risk Management, and Internal Audit; Identify opportunities to leverage AI, machine learning, RPA, and data analytics to enhance controls testing and risk assessment efficiency; Support deployment of automated testing scripts, intelligent workflows, and advanced reporting tools; Collaborate with Technology teams to evaluate and implement emerging RegTech solutions; Stay current on industry trends, regulatory developments, and best practices in operational risk management and controls testing

Requirements

Strong experience in controls testing and operational risk management; Passion for leveraging AI, automation, and innovative technologies; 7+ years in operational risk, controls testing, internal audit, or compliance within financial services; Solid understanding of connectivities across non-financial risk domains (compliance, third party, business continuity, tech/cyber, etc.); Strong analytical, critical thinking, communication, and interpersonal skills; Worked in regulated fintech, neobank, or direct-to-consumer financial institutions; Passionate about innovation, inclusion, and empowering financial wellness

Benefits

Work-life integration; Flexible hours; Asynchronous collaboration; Remote-first setup; Pay transparency