Manager, Staffing Strategist

Role Summary: The Manager, Staffing Strategist drives efficiency across a portfolio of accounts by strategically resourcing staff across multiple APAC markets. This regional role collaborates with client operations, discipline leads, finance, senior leadership, talent teams, and other resource managers to plan, schedule, and allocate resources for successful delivery. It includes oversight of resourcing across various APAC countries, with specific guidance and support for the Malaysia-based team, ensuring alignment with regional strategies and best practices.

Responsibilities

Partner with APAC team leads to assess staffing needs and develop resource plans for high-quality, timely delivery; Collaborate with client and discipline leadership to intake, prioritize, and allocate resources for new and existing business across the region; Monitor regional resourcing bandwidth and optimize utilization across multiple countries; Produce timely, accurate reports for regional/global stakeholders: utilization, billability, staffing plans, capacity, trends, forecasts, and timesheet compliance; Enable cross-market resource sharing within APAC and globally with other Resource Managers; Provide ongoing guidance to the Malaysia team to strengthen local resourcing practices and ensure regional/global alignment; Quarterly evaluate processes/structures to identify operational efficiency opportunities across markets; Conduct regular check-ins with resource and client managers to align staffing plans and address delivery challenges; Escalate key issues to stakeholders: staffing changes/rotations, retention/employee relations, workflow shifts, and projected hiring needs; Partner with Recruitment to identify gaps and initiate hiring/contractor requests when internal resources are insufficient; Maintain confidentiality regarding staffing decisions and internal movements; Support career development initiatives and facilitate internal mobility discussions across the region

Requirements

Deep understanding of client needs, expectations, and staff plans; Expertise in Resource Management, Workforce Planning, and staffing solutions to advise client teams; Ability to maintain data accuracy for Workforce Planning and use analytics for data-driven decisions; Ability to handle confidential and sensitive information; Experience in managing, setting expectations, and communicating with senior stakeholders; High degree of autonomy in decision-making to align staffing with client needs; Ability to collaborate, influence, and guide cross-functional teams towards effective staffing solutions; Demonstrated ability to resolve cross-functional conflicts and promote teamwork; Act as a trusted advisor, offering creative solutions to complex staffing challenges; Simplify client team interactions and facilitate clear communication between Resource Management and Talent Acquisition functions; 5–7 years of Resource Management experience; Proven ability to effectively manage resources across multiple markets, including reporting utilization and resolving staffing conflicts; Comfortable with data: interpret metrics, identify trends, and translate insights into actionable plans; Strong experience working across APAC markets; Strong communication skills to build relationships across all seniorities and geographies; Confident in conflict resolution and problem-solving; Ability to motivate and develop team members while maintaining delivery focus; Strong work ethic and ability to manage multiple priorities under pressure; Exceptional attention to detail, with a practical and resourceful approach; Highly organized, process-driven, proactive, with a collaborative and solution-oriented mindset, comfortable operating regionally across diverse markets

Nice to have

Experience supporting/guiding regional teams

Benefits

Competitive medical insurance; Group retirement plans; Vision insurance; Dental insurance; Significant paid time off; Preferential partner discounts; Employee mental health awareness days; Employee resource groups; Frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events