Manager, Technical Account Teams (Europe)

Socket helps devs and security teams ship faster by cutting out security busywork. You'll lead a team of EMEA-based Technical Account Managers who own everything after the deal closes: onboarding, adoption, customer health, and the deep technical partnership that keeps engineers happy. The Socket blueprints (segmentation, a health score model, role charters, and playbooks) are drafted, and this role leads the effort to strengthen automation, targets, cadences, team accountability, and growth, turning the blueprint into a retention engine that runs without heroics.

Responsibilities

Lead, coach, and grow a team of TAMs and hire ahead of need as the company scales; Own adoption, customer health, and gross retention outcomes across the customer base, partnering with AEs who own enterprise renewals; Influence and mature the post-sales operating system (segmentation, health scoring, lifecycle playbooks) and make QBRs tell a real story with real data; Act as senior escalation point for at-risk accounts, running deep dives, building save plans, and following them through; Set the bar for performance and career growth on the team and hold it; Make the team faster per head every quarter through automation, playbooks, and one-to-many programs; Feed technical field intelligence back to Product and Engineering; Report retention, adoption, and team health to leadership

Requirements

4+ years directly managing post-sales teams (TAM, Solution Engineering, or related); 6+ years total in pre or post-sales roles (TAM, Solutions, or Services) in B2B SaaS; Owned GRR, NRR, or adoption targets and can explain the number, the misses, and what was changed; Background in security, developer tools, or an adjacent technical product, with knowledge of the SDLC and how devs and security teams operate; Escalation owner on at-risk enterprise accounts with save stories; Built, operationalized, or improved core post-sales systems (segmentation, playbooks, health scoring, QBR frameworks); Ready to step in as an individual contributor to support team needs, cover gaps, or lead by example; Executive presence with CISOs, VPs of Engineering, and internal leadership; Willingness to travel for customer and company meetings; Demonstrated success supporting and scaling relationships with large enterprise customers; Must be located in Europe

Nice to have

Domain experience in software supply chain security, AppSec, DevSecOps, or open-source ecosystems; Scaled a post-sales function at a high-growth startup through rapid ARR and headcount growth; Managed TAM charters while keeping each motion distinct but coordinated; Hands-on experience with Vitally or similar CS platforms and scaled/digital-touch programs

Benefits

Market competitive salary bands; Meaningful equity program; Comprehensive health benefits for you and your family (99% coverage); Flexible time-off, holidays, and winter shutdown; Paid parental leave; Remote-first, with quarterly team off-sites