Marketing Assistant

The Marketing Assistant supports Account Managers and Directors in delivering a high-quality client experience by upholding service standards and completing reactive and proactive client tasks promptly and professionally. The main objective is to meet client and team needs with exceptional turnaround time to ensure the best experience possible.

Responsibilities

Support Account Managers and Directors in delivering a high-quality client experience by upholding service standards and completing reactive and proactive client tasks promptly and professionally; Meet client and team needs with exceptional turnaround time; Communicate with clients in professional manner via email/phone; Support the AM in the coordination and execution of requests in a timely manner; Resolve issues and problems, or complete tasks related to the client's website, campaign or account; Address basic client campaign and account questions; Track all reactive client emails to ensure every client email is acknowledged before leaving for the day; Support basic client needs when AMs are unavailable

Requirements

Bachelor's degree in Marketing, Advertising, Business, Communications, or a related field—or equivalent practical experience; 0-1 year experience, including internships; Effective organizational and multitasking skills with the ability to manage multiple client and/or AM requests simultaneously; Proficient critical thinking and problem-solving skills; Strong written and verbal communication skills with a client-first mindset; Ability to effectively communicate with sophisticated clientele; Knowledge in Scorpion's technology suite, including Platform, CSX and CMS; Attention to detail and a problem-solving approach to task management; Ability to work effectively in a fast-paced, team-oriented environment; Demonstrated ability to correctly delegate tasks to the correct Support team; Confidently utilize Scorpion technology to answer basic client campaign and account questions; Experience in customer service, marketing, or account coordination; Strong written communication and organization skills; Ability to professionally correspond with both internal teams and clients; Flexibility to support basic client needs when AMs are unavailable

Benefits

100% employer-paid medical, dental, and vision insurance; Flexible paid time off; Paid parental leave; Paid cell phone and service; Remote office allowance; Professional development and development courses; Regular manager check-ins to drive performance and career growth through Lattice; Incentive compensation opportunities in the form of discretionary bonuses or commissions