Marketing Operations Manager, Growth Marketing

You’ll join the Marketing Strategy & Operations team and own the operational layer behind Whatnot’s paid creative engine: the workflows, reporting, tooling, automation, and vendor infrastructure that let us produce and ship performant paid creative at volume across markets without losing brand fit or signal. You’ll audit what exists, build a clear point of view on what needs to change, and improve the system end-to-end as paid scales globally.

Responsibilities

Process improvement and operating systems - audit and redesign the operational systems behind Growth Marketing; Creative performance analysis - analyze creative performance across paid channels to understand business outcomes and partner with Growth Marketing to improve testing strategy; Cross-functional operating rhythm - sit between Performance Marketing, Influencer, and in-house Creative teams, drive alignment, make tradeoffs visible, escalate when needed; Reporting & creative performance measurement - own the data infrastructure (Airtable, Sigma, Snowflake), partner with Data to build scalable dashboards and reporting frameworks, automate reporting, define how paid creative performance is measured; Lead cross-functional operational initiatives end-to-end - scope the problem, build the plan, drive execution, report results; Net-new problems - solve structural questions that don't yet have an owner as paid scales globally

Requirements

4+ years of experience within performance marketing & operations at a high-growth consumer company; Strong analytical judgment - comfortable working with performance data directly in SQL, BI tools, spreadsheets, ad platforms, or creative analytics tools; Understands paid marketing metrics like CAC, ROAS, LTV, PBP, incrementality, and creative fatigue; Track record of building or rebuilding a system that scaled (tagging taxonomy, asset workflow, creative testing framework, automation pipeline, or reporting system); Strong project management instincts - run complex cross-functional initiatives across technical and business teams; Clear written communication; Operational instincts at scale - worked inside a team where spend, creative volume, or market complexity grew quickly; Comfort with ambiguity; Bias toward speed and iteration; All employees expected to develop a deep understanding of the product and use Whatnot as both a buyer and seller

Nice to have

Experience supporting Growth Marketing organizations with $100M+ annual paid media budgets; Questioned an existing approach at a prior company and built the replacement; Owned a budget or vendor relationship end-to-end; Used Whatnot as a buyer or seller

Benefits

Equity; Generous Holiday and Time off Policy; Health Insurance options including Medical, Dental, Vision; Work From Home Support; Home office setup allowance; Monthly allowance for cell phone and internet; Care benefits; Monthly allowance for wellness; Annual allowance towards Childcare; Lifetime benefit for family planning (adoption or fertility expenses); Retirement - 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally; Monthly allowance to dogfood the app; Parental Leave - 16 weeks of paid parental leave + one month gradual return to work