Medical Assistant - Pharm/Chronic Disease management

Medical Assistants (MAs) are essential members of the chronic disease management team, working closely with clinical pharmacists to deliver high-quality care to ambulatory patients. The Chronic Disease Management team consists of pharmacists that receive referrals from providers to help manage patients with chronic diseases such as diabetes, hypertension, etc. In this non-traditional Medical Assistant role, MAs will collaborate directly with pharmacists in chronic disease management clinics, manage referral work queues, schedule and reschedule patient appointments, ensure patient forms are prepared for pharmacist visits, and assist with patient communications including phone calls and in-basket messages. The position consists primarily of phone work rather than face-to-face patient interaction. Scheduled hours are Monday-Friday between 8am-5pm, full time 40 hours weekly.

Responsibilities

Collaborate directly with pharmacists in chronic disease management clinics; Manage referral work queues efficiently; Schedule and reschedule patient appointments; Ensure all necessary patient forms are prepared for pharmacist visits; Assist with patient communications, including phone calls and in-basket messages; Support clinicians and enhance the patient experience through proactive coordination and communication

Requirements

High School Diploma or GED required; Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association (AHA) needs to be obtained within 45 days unless department leader has determined it is not required; Completion of an accredited or approved program in Medical Assistant, or 2 years of verifiable full-time experience as a Medical Assistant within the last 5 years; Must sit, stand, walk, lift, squat, bend, twist, crawl, kneel, climb, and reach above shoulders throughout the workday; Ability to lift 35 pounds without assistance; Must have functional speech, vision, hearing, and touch with ability to use fine-hand manipulation skills; Will be required to wear protective clothing and equipment as needed

Benefits

Premium pay such as shift, on call, and more based on a teammate's job; Incentive pay for select positions; Opportunity for annual increases based on performance; Paid Time Off programs; Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability; Flexible Spending Accounts for eligible health care and dependent care expenses; Family benefits such as adoption assistance and paid parental leave; Defined contribution retirement plans with employer match and other financial wellness programs; Educational Assistance Program