Medical Operations - Global

Tandem Health is reimagining healthcare by putting clinicians first. The role is part of the Global Medical Operations team, rolling out Tandem's AI clinical operating system to healthcare organisations worldwide, engaging directly with executives, medical leaders, and end-users, and shaping the product through continuous feedback. Tandem handles sensitive patient data and will conduct a background check before hiring any candidate.

Responsibilities

Lead live product demos for prospective clients and support global commercial efforts; Design and adapt workflows and templates for diverse markets and large-scale customers; Partner with product, engineering, and commercial teams to deliver smooth rollouts and seamless workflow integration; Represent Tandem at international conferences, workshops, and customer events; Guide clinicians through onboarding, training, and day-to-day support; Troubleshoot and solve problems to ensure clinicians get maximum value from Tandem; Build templates and prompts, contributing to the ongoing evolution of Tandem's AI assistant; Manage clinical safety incidents and optimise internal operations for safe scaling

Requirements

Clinical experience in healthcare (e.g. general practice, hospital, private practice); Exposure to consulting, corporate, or startup environments; A passion for technology, AI, and their potential to transform care; Strong communication skills, equally comfortable with executives, engineers, and frontline clinicians; Organisational strength and a process-driven mindset; Ownership, curiosity, and initiative in a fast-paced environment; Flexibility to travel up to 25% and step in during critical moments; Multilingual skills (highly valued)

Nice to have

Experience with prompting or large language models (LLMs); Background in healthtech or SaaS; Familiarity with EU clinical safety or digital health regulations; Track record in implementation projects or customer rollouts

Benefits

Competitive salary & company stock options; 25 days/year of paid vacation; 5,000 SEK wellness allowance (friskvårdsbidrag); Social and team-building activities (off-sites, after works, winter/summer parties); An opportunity to make a real positive impact in the world of healthcare; Work with some of the best minds in AI, healthcare, and engineering