Medical Receptionist, Full-Time

At American Family Care, we're not just treating patients – we're revolutionizing how people access healthcare. As the nation's leading urgent care provider with over 400 clinics across 26 states, we're looking for a detail-oriented Medical Receptionist to be the face of our clinic and the first step in our patient-first approach. You're not just answering phones – you're our revenue protection specialist and patient financial counselor.

Responsibilities

Meticulously verify insurance coverage before services are provided, prevent claim denials, and maximize revenue capture; Confidently explain costs, billing processes, and insurance complexities to patients; Proactively identify and resolve insurance discrepancies and billing issues; Deliver exceptional service during difficult financial conversations; Greet patients with warmth and professionalism; Process payments, schedule appointments, and manage patient check-ins; Maintain organized records while strictly following HIPAA regulations

Requirements

Experience with insurance verification and medical billing; Ability to explain complex insurance concepts to patients with empathy and clarity; Strong attention to detail; Experience as a Medical Receptionist, Administrative Assistant, or in a Customer Service role in a medical office setting; Tech-savvy with medical billing software and EMR systems; Excellent problem-solving skills; Positive attitude when handling challenging financial conversations; High school diploma preferred; Active BLS certification required or must be obtained within defined onboarding period

Nice to have

X-Ray Tech, Medical Assistant or related certification

Benefits

Medical, Dental & Vision Insurance (available after 30 days); Mental Health & Prescription Coverage; Health Savings Account (HSA) with employer contributions; Short & Long-Term Disability + Life Insurance; 401(k) with Employer Match; Paid Time Off starting at 152 hours/year; Employee Assistance Program (free counseling sessions); Uniform Allowance + Verizon Discount; Specialized training in insurance verification and patient financial counseling; Clear career path into roles such as Billing Specialist, Revenue Cycle Analyst, or Front Desk Supervisor