Mid-Market Account Executive, EMEA

Account Executive role at Customer.io to represent the company to prospective customers and drive growth within key market segments in the United Kingdom and Ireland. This is a full-cycle sales role (prospect, demo, close), fielding both inbound and outbound demand, with potential for upward mobility. Customer.io is a platform used by over 9,000 companies to send automated emails, push notifications, in-app messages, and SMS using real-time behavioral data.

Responsibilities

Pipeline Development and Management: Build and manage a pipeline through self-sourced leads and SDR-supported leads to drive new customer acquisition; Full-Cycle Sales Execution: Lead the entire sales process from prospecting and discovery through demo and closing for deals typically under $50,000 ACV, focusing solely on new business acquisition within targeted accounts; Customer Needs Analysis and Solution Alignment: Conduct discovery calls to understand customer business challenges and goals, and position Customer.io's solutions to meet these needs effectively; Collaboration and Cross-Functional Feedback: Work closely with the SDR team for lead quality feedback and collaborate with Customer Success and Technical Support for a smooth hand-off post-sale; Performance Tracking and Reporting: Own and report on individual sales metrics, including pipeline status and progress towards targets; High-Volume Prospecting: Engage in consistent cold and warm outreach to build and maintain a healthy top-of-funnel pipeline; Client Relationship Development: Nurture relationships within mid-sized accounts to uncover business needs and drive growth opportunities

Requirements

2+ years of experience in full-cycle B2B SaaS or MarTech sales, handling mid-market accounts; Proven success in new customer acquisition and closing deals within the B2B SaaS space, preferably MarTech; Familiarity with MEDDPICC or a similar framework that supports consultative selling and discovery to close; Excellent written and verbal communication skills, with a professional and engaging presence to build rapport with new prospects; Strong ability to identify customer business needs and position relevant solutions effectively to drive acquisition; Candidates must be located in the UK or Ireland

Benefits

Equity grant in the form of stock options; 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family; 16 weeks paid parental leave; Unlimited PTO; Stipends for remote work and wellness; Professional development budget