Middle Market Payroll Specialist

We are currently seeking a Middle Market Payroll Specialist to join our team. This position is responsible for acting as a trusted advisor and client service professional by providing timely and accurate advice around payroll compliance and delivering payroll solutions that positively impacts the client’s business and creates client retention. This role troubleshoots situations, educates clients, develops partnerships with stakeholders, and creates the environment to demonstrate the depth, breadth, and level of care that creates value in the Insperity relationship.

Responsibilities

Acting as a trusted advisor and client service professional by providing timely and accurate advice around payroll compliance and delivering payroll solutions that positively impacts the client’s business and creates client retention; Troubleshoots situations, educates clients, develops partnerships with stakeholders, and creates the environment to demonstrate the depth, breadth, and level of care that creates value in the Insperity relationship; Creates and maintains Middle Market client relationships which support Insperity’s revenue, expense and growth targets; Onboards and maintains assigned clients with various client company structures and in multiple states/localities to payroll and related services ensuring accurate and timely implementation; Analyzes payroll data supplied by clients for accuracy and completeness, inputs and balances payroll data accurately, processes payroll, and reviews/analyzes payroll reports for accuracy and distributes to clients timely; Ensures accurate compliance with payroll laws and regulations for Insperity and the client; Serves as active contributor to ongoing book of business meetings with key internal business partners; Travels to client worksites to participate in client meetings, deliver training, discuss recommendations for improvement and/or answer questions; Serves as mentor, subject matter expert and knowledge resource for Field Payroll Operations personnel; Supports client satisfaction indicators via quality service checks among clients and service observations; Researches, gathers and analyzes client needs pertaining to payroll processing, reporting, related Insperity services and day-to-day operations; Identifies payroll service solutions to streamline or enhance the payroll service delivery to clients; Supports process and audit efforts to ensure integrity and accountability for Sarbanes-Oxley compliance; Maintains knowledge in federal, state and local payroll administration laws, regulations and best practices; Provides customer focused interaction ensuring timely response and effective follow-up on client and/or internal requests and/or issues; Provides ongoing and timely communication to payroll teammates, payroll supervisor and service teams; Participates in testing of new payroll processes and enhancements; Acts as back-up to supervisor and provides project support; Acts as back-up for other payroll functions as assigned

Requirements

High School Diploma or equivalent is required; Six to eight years of experience in payroll administration or related field are required; Strong proficiency and experience in payroll administration and practices, and knowledge of federal, state, and local payroll laws and regulations; Customer service skills in a team environment; Expertise in collaborating with multiple functional experts to ensure high quality, unified service delivery; Demonstrated leadership behaviors with peers and other internal/external constituents; Able to effectively interact with multiple internal and external business units; Strong time management, organizational and facilitation skills with experience handling multiple task/activities in an efficient and timely manner; Exhibits good stewardship of monetary resources; Understands various HR disciplines and their role and impact on business as it relates to payroll, benefits, taxation, accounting, employment documentation, employment and general HR practices; Demonstrates effective business communication skills to facilitate high service value and service recovery with clients; Communicates tactfully and effectively, verbally and in writing, with all levels of the organization and maintains effective work relations with those encountered in the course of employment; Able to communicate to a wide audience on the technical applications of payroll as applied to business and accounting as well as with client contacts for change management in practices and processes that do not support compliance with local, state, or federal law pertaining to payroll and labor practices; Proficiency with Microsoft Office programs and demonstrated ability to learn other application programs as needed; Principles, practices, and procedures of general business including modern office methods, practices, procedures, and equipment, clerical methods, techniques, and filing systems

Nice to have

Bachelor’s Degree is preferred; Minimum of two years Insperity or PEO industry payroll experience are preferred; CPP Certification preferred

Benefits

Flexibility; Career growth opportunities; Continuous learning programs; Mentorship opportunities; Ongoing training; Generous paid time off; Top-tier medical, dental and vision benefits; Health & wellness support; Paid volunteer hours