NDLS Booking Line Agent

We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world.

SGS are seeking a a full-time Booking Line Agent to join our Galway office to support our NDLS customers on a fixed term contract.

Reporting to the Operations Lead, the successful candidate will be responsible for answering call/queries in a timely manner while meeting KPI's and SLA's.

Responsibilities

Ensure all calls received are answered in a timely and professional manner.; Complete all NDLSFO duties and responsibilities in accordance with relevant procedures and performance agreement.; Process bookings & cancellations for NDLS Customers; Ensure the Data Protection is always adhered to as per the 8 Principles of Data Protection; Ensure a full understanding of SOP’s and Scripts; Ensure all agreed operational procedures & scripts are strictly complied with.; Manage confidential information securely and in line with Records Management and Data Protection Policies; Lead by example and demonstrate SGS values.; Maintain and ensure good employee relations.; Complete daily administration; Ensure full compliance with the Company’s Code of Integrity & Professional Conduct; Present a professional image of the company through personal grooming and presentation; At all times, adopt a safe behaviour by exercising due regard for the health and safety of yourself, colleagues, and clients, in line with the Company’s policies and procedures; Ensure full compliance with the Company’s Code of Integrity, and act in accordance with SGS Ireland’s Equality & Diversity Policy

Requirements

Leaving certificate or equivelent