Network Operations Engineer

Megaport is the global leader in Network as a Service (NaaS), and has transformed the way businesses connect to the cloud, data centers, and each other. We’re publicly listed on the Australian Stock Exchange and partnered with the biggest names in tech like Amazon, Microsoft, Google, Oracle, IBM, and more.

Responsibilities

Operations and maintenance of Megaport’s next-generation network; Major network and Level 3 customer incident fault resolution; Network capacity management activity ensuring availability, forecasting/planning & deployment; Document all work completed in Megaport’s OSS/BSS systems; Ensure appropriate monitoring is implemented for network equipment; Maintain technical relationships with vendors and internal engineering teams; Provide escalation support for network operations centre staff, sales, deployment, and other business units; Provide technical summaries of proposed, planned, and completed technical work; Evaluation, testing, and certification of new network hardware, systems and software; Development and delivery of training to Network Operations staff; Work with Engineering on network enhancement projects

Requirements

Passionate about technology and using technology to solve problems; Strong work ethic and willingness to continuously improve yourself; Focus on end user experience, taking the extra step so that users can get the most from their services; Proven strong background in network incident resolution, incident mitigation, deployment, and maintenance; Production experience in ISIS, BGP, MPLS Traffic Engineering, and MPLS L2/L3 VPN; Production experience operating optical networks, particularly with DWDM and ROADM systems; Production experience operating transit networks including managing upstream, downstream and peering relationships; Production experience in Juniper, Cisco and Nokia hardware platforms; Experience managing network hardware installations and single-mode fiber optics patching at 3rd party data centres; Be proactive and self-motivated; Organised with a strong attention to detail; Exceptional time management skills; Have the ability to take initiative and work effectively in a rapidly changing environment; Ability to work autonomously as well as in remote teams

Nice to have

Linux OS and Perl or Python coding experience

Benefits

Flexible working environment – a remote-first culture with coworking options available; Generous leave plans – including, parental leave, birthday leave, and a purchased annual leave program; Health and wellness support – through a wellness allowance and employee wellbeing initiatives; Comprehensive learning support – generous study and training allowance plus paid study leave; Creative, modern workspaces – designed to inspire when you're not working remotely; Motivated, inclusive team – work alongside industry experts and fresh talent; Recognition programs – celebrate achievements with our Legend and Kudos award