Network Ops Coordinator

As a Network Operations Coordinator, you are at the heart of our middle mile - staying on top of every detail to accurately track parcel movements across the network. With high standards and a sharp eye for detail, you will handle daily routing, carriers, and exceptions to ensure everything runs seamlessly and stays on schedule. This is an on-site role embedded in the day-to-day operations.

Responsibilities

Execute daily middle-mile transportation tasks (routing, tracking, carrier coordination, exception handling) accurately and on time; Ensure all parcels are collected, documented, and handed over correctly at each stage of the middle-mile journey; Escalate operational issues promptly and provide clear, factual updates to Supervisors; Be first point of call for on the road issues for our collection drivers, and proactively work with them to resolve issues; Work with our partners at third party warehouses or operators to ensure clear bidirectional information flows; Maintain accurate system updates and ensure data integrity for every movement; Support peak periods by flexibly working extended hours or different shifts when required; Adhere strictly to safety, compliance, and carrier performance standards

Requirements

Strong willingness to learn and a proactive attitude toward personal development; Ability to thrive in a fast-paced, constantly changing environment; Excellent written and spoken English for clear communication with carriers, sites, and internal teams; Good attention to detail and a disciplined approach to following processes, ability to identify risks and escalate as needed; Reliable team player who contributes positively to shift morale; Basic proficiency in Google Sheets/Excel and operational systems

Nice to have

Minimum 1 year experience in logistics, transport, or warehousing (preferred but not essential)

Benefits

Competitive market-related salary; Opportunity to work overtime when required; Additional 10% night allowance for night roles; 25 days of holiday allowance plus public holidays; Equivalent of 20 days paid holiday plus public holidays for 4 on/3 off shift pattern; 1 Birthday Day Off; 2 Tenure-Based Additional Days Off; Subsidised Private Medical Insurance including dental, vision & mental health therapy; Bi-annual performance reviews and tailored development plans; Annual compensation review; Team lunch provided once a week; Quarterly team socials and annual sports day (HIVED Olympics); Enhanced maternity/paternity/adoption policy as day 1 right; MacBook Air or Windows Laptop; Cycle to work scheme