Network Ops Shift Manager

As a Network Ops Shift Manager, you lead the shift and take key operational decisions to keep our middle-mile collections network running smoothly and on budget. You will guide, motivate, and coach your team in a fast-paced environment, stepping in with real-time problem solving to keep parcel movements on track, maintain high standards, and bring out the best in your staff. This is an on-site role embedded in the day-to-day operations. The shifts for this role are a 4 days on, 3 days off shift pattern which will require you to work one day on the weekend. Our Ops Run team is organised into roles of different levels: this is a level 4 role reporting into the Network Operations Manager.

Responsibilities

Lead and manage the shift on the ground, keeping our middle-mile collections network running on time and on budget; Act as the on-shift expert, making key real-time decisions to resolve issues and re-plan collection routes as needed; Monitor live shift performance and communicate directly with shippers to provide updates and handle exceptions; Direct driver set-off from Redditch to ensure smooth, punctual collection dispatch; Coach, brief, and develop your team of Associates through active feedback and clear shift handovers; Own shift reporting, track continuous improvements, and ensure full compliance with safety and carrier standards

Requirements

Proven operational expertise in middle-mile or line-haul transportation; Strong leadership presence – able to motivate a team under pressure and hold people accountable; Excellent communication skills; able to give clear instructions and challenge constructively; Highly adaptable – comfortable making quick decisions in a dynamic environment without much oversight at night; Strong problem-solving mindset with the ability to analyse root causes and implement fixes; Proficient in operational systems, Excel/Google Sheets for reporting and basic analysis; Minimum 2–4 years experience in supply chain/logistics, with at least 1 year in a supervisory/team lead role

Benefits

Competitive market-related salary; Opportunity to work overtime when required; 10% night allowance for night roles; 25 days of holiday allowance plus public holidays (or equivalent of 20 days paid holiday plus public holidays for 4 on/3 off pattern); 1 Birthday Day Off + 2 Tenure-Based Additional Days Off; Subsidised Private Medical Insurance including dental, vision & mental health therapy; Bi-annual performance reviews and tailored development plans; Annual compensation review; Team lunch provided once a week; Quarterly team socials and annual sports day (HIVED Olympics); Enhanced maternity/paternity/adoption policy as day 1 right; MacBook Air or Windows Laptop depending on your preference; Cycle to work scheme